Mia Pena
Student
DeKalb,IL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
COVID-19 Tester
Waqas Tariq Mdical ILC
DeKalb, IL
05.2022 - Current
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Performed nasal swab and rapid antibody testing via blood droplet collection.
- Oversaw in-person patient registration and processing.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Inventoried and ordered medical and office supplies.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Set up, maintained and verified sterility of lab equipment and tools.
Sales Associate
Jonamac Orchard
Malta, IL
10.2021 - 11.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared large cash deposits with zero discrepancies.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Sales Associate
Navy Exchange
Great Lakes, IL
06.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Team Member
Panera Bread
Vernon Hills, IL
08.2019 - 02.2020
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted customers at drive-thru and took food orders.
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Recorded orders by answering customer questions and entering requests in system.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Greeted guests pleasantly and answered menu questions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Target
Lake Bluff, IL
08.2017 - 01.2018
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Upsold specialty items with beverages, increasing store sales.
Education
No Degree - Biomedical Engineering
College of Lake County
Grayslake, IL 01.2022 - 05.2022
No Degree - Biomedical Engineering
Northern Illinois University
Dekalb, IL 08.2020 - 12.2021
High School Diploma -
North Chicago Community High School
North Chicago, IL 08.2018 - 06.2020
Skills
Professional demeanor
Exceptional customer service
Dining area maintenance
Adapt to diverse groups
Merchandising understanding
Excellent people skills
Multi-tasking strength
Problem-solving skills
Database Management
Flexible and Adaptable
Attention to Detail
Written Communication
Teamwork and Collaboration
Self-Motivated
Timeline
COVID-19 Tester
Waqas Tariq Mdical ILC
05.2022 - Current
No Degree - Biomedical Engineering
College of Lake County
01.2022 - 05.2022
Sales Associate
Jonamac Orchard
10.2021 - 11.2021
Sales Associate
Navy Exchange
06.2021 - 08.2021
No Degree - Biomedical Engineering
Northern Illinois University
08.2020 - 12.2021
Team Member
Panera Bread
08.2019 - 02.2020
High School Diploma -
North Chicago Community High School
08.2018 - 06.2020
Barista
Target
08.2017 - 01.2018