Mia Pickett

• Implemented workflow improvements that enhanced productivity and efficiency metrics.
• Trained and mentored team members on best practices and operational procedures.
• Developed training materials to enhance staff performance and knowledge retention.
• Conducted regular performance evaluations, providing constructive feedback to staff members.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Fostered a culture of continuous improvement, encouraging the team to suggest and implement process enhancements.

• Conducted regular assessments to evaluate healthcare services effectiveness and address gaps in care.
• Trained new staff on best practices in patient management and compliance with health regulations.
• Established strong relationships with community resources, streamlining access to additional support services.
• Led quality improvement initiatives that enhanced service delivery and client satisfaction rates.
• Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.

• Educated patients on medication management, treatment options, and self-care strategies for COVID.
• Coordinated care plans with multidisciplinary teams to optimize patient outcomes and satisfaction during the pandemic.
• Mentored junior nurses in telehealth practices, enhancing team collaboration and knowledge sharing.
• Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
• Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.

• Facilitated the planning, education, and implementation of all company protocols and procedures with clinics.
• Developed performance improvement initiatives that increased operational efficiency in care delivery.
• Assisted in developing company-wide initiatives aimed at improving overall quality of care within the behavioral health department.
• Evaluated patient histories, complaints, and current symptoms.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Provided skilled, timely and level-headed emergency response to patients by triage nursing via phone and in person with the ACT team.

• Dean's List all 6 semesters
• 3.8 GPA
• Relevant Coursework:

Healthcare Administration in Remote Settings

Conflict resolution and professional conduct in a high tech world

• Professional Development:

Chronic Care Management and Medicare Policies for CCM and RPM

• Dean's List every semester

• Awarded Florence Nightingale
• Student Mentor