MIA PUERTAS

Dynamic and detail-oriented 18 year government employee with a proven track record in leading and managing multiple projects simultaneously. Currently in the process of relocating to Georgia full-time, leveraging transferable skills in project management, stakeholder engagement, and cross-functional collaboration. Skilled in collaborating with teams to define project objectives, develop project documentation, and monitor progress to ensure timely delivery and adherence to quality standards. Adept at identifying and mitigating risks, coordinating with external vendors, and contributing to the continuous improvement of project management processes.

• NYS Unified Court System - Principal Court Analyst, Troy, New York, 10/2022, Present, Led and managed projects utilizing jury case management application, ensuring timely delivery and adherence to quality standards., Collaborated with cross-functional teams to define project objectives, scope, and deliverables., Developed and maintained project documentation, including charters, requirements, and change logs., Monitored project progress and communicated updates to stakeholders and leadership.
• NYS Unified Court System – Senior Court Analyst, Albany, New York, 09/2017, 10/2022, Successfully managed inquiries and requests, demonstrating strong customer-facing experience., Contributed to the continuous improvement of project management processes and best practices., Developed and maintained project documentation, ensuring accuracy and completeness.
• State University at Albany (IT) – Identity & Access Analyst, Albany, New York, 09/2016, 09/2017, Provided second-level support for ITS Helpdesk, demonstrating excellent communication and interpersonal skills., Collaborated with cross-functional teams to troubleshoot and resolve issues.

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Outlook
• SharePoint
• Dynamics
• Camtasia