Work History
Education
Skills
Timeline
Overview
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Mia Roach

Highland Park,NJ

Work History

Community Resource Specialist

NJ211
03.2023 - Current
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.

Call Center Representative

NJS Vaccine Hotline
04.2022 - 01.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.

Call Center Agent

NYS Vaccine Hotline
04.2020 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

High School Diploma -

South Plainfield High School
South Plainfield, NJ

Skills

  • Employment Opportunities
  • Presentation Skills
  • Personal Grooming
  • Sanitizing Surfaces

Timeline

Community Resource Specialist

NJ211
03.2023 - Current

Call Center Representative

NJS Vaccine Hotline
04.2022 - 01.2023

Call Center Agent

NYS Vaccine Hotline
04.2020 - 01.2022

High School Diploma -

South Plainfield High School

Overview

5
5
years of professional experience

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Mia Roach