Motivated business professional with experience working for a premier financial services firm. Thrives in fast-paced environments, responds to changing priorities, and formulates tailored solutions to complex customer challenges to achieve high levels of customer satisfaction and retention. Known for resourcefulness, integrity and a commitment to excellence.
Hi, I’m
Shante' Christina Sewell
Silver Spring,MD
Summary
Overview
15
years of professional experience
Work History
Aline Staffing/ Amerisource Bergen
Benefits Verification Specialist
11.2017 - 02.2018
Job overview
- Trained to contact insurance companies, on behalf of the physician’s office, to verify patient specific benefits.
- Responded to customer requests via telephone and email.
- Performed initial client assessment and analysis to begin research process.
- Verified data integrity and accuracy.
Capital One Bank NA
Senior Advocate Manager
09.2013 - 10.2016
Job overview
- Trained in resolving customer complaints regarding escalated banking inquiries for business, online, consumer, lending, and branch support banking calls.
- Conducted analysis of investment products to offer to customers, Trained on Anti-Money Laundering, Regulations D & E, and Funds Availability procedures.
- Assisted with cross training new hires. Process and Fax Foreign Currency Orders.
- Proactively assist new and more tenure associates with useful phone and sales techniques as well as general problem solving.
- Supervised and answered incoming calls upon conference calls from the care team to assist with customer account.
- Sales Coordinator Sold high value financial products to existing customers in line with their financial needs.
- Exceeded quarterly sales goals and received company Club 5 award on five differenct occasions. Meet monthly goal of $200,000.00 in combine banking products such as Checking acts, Saving acts, Home quity Loans and line of Credits.
- Actively participated in Sales Sprints and other Sales driven activities.
- Worked exclusively in a team oriented environment meeting and exceeding sales goals.
APS Healthcare
Data Entry Contract Coordinator
02.2006 - 08.2006
Job overview
- Data Entry Contract Coordinate HMOs and PPOs contracts for different states to present to different Coordinator healthcare providers; such as Blue Cross, BlueShield, Kaiser Permante and other health care entities.
- Assisted with different Computer Programs to assist with preparation for APS Healthcare - Silver Spring company contract presentations.
- Organized sending and receiving mail.
- Answer incoming Maryland calls with reference to status of clients and potential client's contracts and assisted with.
Capital One Bank NA
General Customer Service/ Sales Coordinator
09.2006 - 09.2013
Job overview
- General Customer Service Served as customer service representative for individual banking clients with accounts Representative ranging up to millions.
- Provided customers with account balance, waive fees, and conducted financial transactions over the phone (transfers, wires, removing dormant, Received customers service awards for providing high quality service to banking Maryland clients.
Emergency 24
Emergency Dispatcher
12.2002 - 04.2003
Job overview
- Communicated all emergencies, delays due to triggered alarm systems.
- Recieved incomming emergency calls from the public and alerting the appropriate response agency. Determine the location and type of responders to send to the emergency. I would also provide emergency instructions to callers while they wait.
Education
Us Career Institute, US Career Institute
Certificate in Event Planning/ Coordinating and planning events services to different clients. Raise funds, write sponsor
Wedding Coordinator ship letters, coordinating weddings, parties and social events with the skills that I
2017
University Overview
Certificate of completion Of Principles of Event Management and roles of an Event Manager. Event Planner Working with clients including budgets, venues, food and beverages, transportation, speakers . General etiquette and protocol including invitations, dress codes, table settings. Trendi Mi and seating arrangements, greeting etiquette. Day of event and post event evaluation.
American InterContinental UniversitySchaumburg, IL
Bachelor of Arts from Business, Project Management
2017
University Overview
Skills Sets
International Legal and Ethical Issues in Business.
Materials Planning Building Teams and Resolving Conflicts.
Project Management Production Planning and Quality Management. Project Cost and Time Management.
Managing Project Risks and Opportunities Contracts and Procurement.
Skills
- Data management
- Budgeting and finance
- Data analysis
- Skilled in MS Word, MS Excel
- Materials preparation
- Strong verbal communication
- Team leadership
- Clerical support
- Project management
- Conflict resolution
- Customer Inquiries
- Compensation and Benefits
- Verbal and Written Communication
- Benefits Interpretation
- Service Quality
- New Employee Orientation
- Customer Service Process Improvement
- Employee Guidance
- Office Organization
- Employee Relations
- Team Goals
- Accounts Payable and Accounts Receivable
- Confidential Records Management
- Service Delivery
- Clerical Support
- Offer Letter Drafting
- Employee Surveying
- Information Updates
- Documentation
- Data Communications
- Incentive Planning
- Personnel Record Management
- Healthcare Administration
- Patient Data Management Systems
- Employment Opportunities
- Workflow Processes
- Payment Collection
- Investment Accounting
- Employment Law Knowledge
- FMLA Comprehension
- Health Saving Accounts
- Customer Care
- Receiving Shipments
- Special Projects
Quote
God Bless America
Timeline
Benefits Verification Specialist
Aline Staffing/ Amerisource Bergen
11.2017 - 02.2018
Senior Advocate Manager
Capital One Bank NA
09.2013 - 10.2016
General Customer Service/ Sales Coordinator
Capital One Bank NA
09.2006 - 09.2013
Data Entry Contract Coordinator
APS Healthcare
02.2006 - 08.2006
Emergency Dispatcher
Emergency 24
12.2002 - 04.2003
Us Career Institute, US Career Institute
Certificate in Event Planning/ Coordinating and planning events services to different clients. Raise funds, write sponsor
Wedding Coordinator ship letters, coordinating weddings, parties and social events with the skills that I
American InterContinental University
Bachelor of Arts from Business, Project Management
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