Ashley Long
Forney,TX
Summary
Detail-oriented benefits professional with experience across insurance verification, enrollment support, and customer service. Skilled in communicating coverage details, coordinating with carriers and internal teams, and maintaining HIPAA compliance. Focused on improving accuracy, reducing delays, and supporting a smooth patient and provider experience.
Overview
15
15
years of professional experience
Work History
Benefits Verification Specialist
Lassalle/ Allied Benefits
Dallas, Texas
09.2025 - 03.2026
- Verified patient insurance eligibility and benefits for Allied Benefits clients.
- Reviewed coverage details, copays, deductibles, and authorization requirements.
- Contacted carriers to confirm plan eligibility and service limitations.
- Resolved benefit discrepancies with payers and internal support teams.
- Tracked pending verifications and followed up on missing insurance details.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
Benefits Specialist
Cencora
Dallas, Texas
11.2023 - 03.2024
- Supported benefits enrollment sessions to help employees understand options and participate.
- Coordinated enrollment logistics to simplify process and improve employee experience.
- Joined cross-functional meetings to align benefits plans with organizational goals.
- Handled day-to-day employee benefits operations to maintain compliance.
Enrollment Specialist/Customer Service Representative
Aerotek Aviation LLC.
Richardson, Texas
09.2021 - 08.2023
- Verified eligibility documents for benefit and onboarding enrollment records.
- Updated employee data in enrollment systems and personnel files.
- Coordinated coverage changes with HR, payroll, and benefits teams.
- Explained enrollment steps to candidates, employees, and aviation hiring managers.
- Resolved enrollment questions and corrected missing documentation issues.
- Handled new enrollments by entering customers' data and reviewing information.
- Performed data entry and maintained accurate records of student enrollment information.
- Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.
Customer Service Representative
CMI Group
Dallas, Texas
07.2019 - 03.2021
- Handled inbound customer calls for CMI Group using approved scripts
- Resolved billing and account questions for customers with clear communication
- Documented service details in CRM systems and call logs
- Escalated complex concerns to supervisors and specialized support teams
- Verified customer information before sharing account or service details
- Maintained professional tone while supporting customers through difficult conversations
- Scheduled callbacks and follow-up contacts for pending service requests
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Lead Pharmacy Technician
DaVita Rx
Coppell, Texas
04.2011 - 07.2016
- Led DaVita Rx prescription processing workflows for dialysis patient medications.
- Coordinated pharmacy technicians on refill requests, order status, and workflow queues.
- Reviewed insurance claims and prior authorization details for DaVita Rx prescriptions.
- Communicated with patients, clinics, and prescribers about medication questions.
- Verified prescription accuracy, patient information, and medication profiles.
- Trained new technicians on pharmacy systems and mail-order procedures.
- Monitored inventory levels for renal medications and pharmacy supplies.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
Education
Graduate Certificate - Dental Assistant
Mint Dentistry
Mesquite, TX10-2023
Graduate Certificate -
Salon Boutique
Addison, TX03-2017
High School Diploma -
BRYAN ADAMS HIGH SCHOOL
Dallas, TX05-2004
Some College (No Degree) - Nursing Education
Eastfield College
Mesquite, TXSkills
- Insurance verification
- Benefits coordination
- Prior authorization
- Claims processing
- Data management
- Customer Service Communication
- Attention to Details
- Medical Insurance Knowledge
Timeline
Benefits Verification Specialist
Lassalle/ Allied Benefits
09.2025 - 03.2026
Benefits Specialist
Cencora
11.2023 - 03.2024
Enrollment Specialist/Customer Service Representative
Aerotek Aviation LLC.
09.2021 - 08.2023
Customer Service Representative
CMI Group
07.2019 - 03.2021
Lead Pharmacy Technician
DaVita Rx
04.2011 - 07.2016
Graduate Certificate - Dental Assistant
Mint Dentistry
Graduate Certificate -
Salon Boutique
High School Diploma -
BRYAN ADAMS HIGH SCHOOL
Some College (No Degree) - Nursing Education
Eastfield College