Mia Roberts
Fort Wayne
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Fresh New Start
Decatur, IN
07.2024 - Current
- Provided personalized care and support to individuals with disabilities, enhancing daily living activities.
- Assisted clients in developing life skills, fostering independence and confidence.
- Implemented behavior support plans, promoting positive behaviors and reducing incidents.
- Collaborated with interdisciplinary teams to create tailored care plans for clients' needs.
- Trained new staff on best practices in direct support and client interactions.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
Front Gate Associate
Fort Wayne Zoo
Fort Wayne, IN
04.2023 - 12.2023
- Greeted guests and provided a welcoming first impression at the zoo entrance
- Processed ticket sales, memberships, and admissions accurately and efficiently
- Answered guest questions regarding exhibits, events, pricing, and zoo policies
- Managed crowd flow to ensure safe and organized entry during peak attendance
- Handled cash, credit, and digital transactions while maintaining accurate records
- Resolved guest concerns professionally to ensure a positive visitor experience
- Enforced admission guidelines and safety procedures courteously and consistently
- Assisted with special events, group admissions, and school visits
- Communicated effectively with team members and supervisors to support daily operations
- Maintained cleanliness and organization of front gate and entry areas
Team Member
Smoothies
Fort Wayne, IN
08.2022 - 03.2023
- Prepared high-quality smoothies following standardized recipes and procedures.
- Maintained cleanliness and organization of workstations and equipment.
- Provided excellent customer service, ensuring satisfaction with products and service.
- Assisted in inventory management by restocking supplies and tracking usage levels.
- Trained new team members on operational procedures and best practices.
- Handled cash transactions accurately while operating point-of-sale systems.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Concessions Worker
Leo Grabill Softball League
Leo, IN
06.2018 - 06.2019
- Operated point-of-sale system to process customer transactions efficiently
- Maintained cleanliness and organization of concession stand area
- Assisted in inventory management by restocking supplies as needed
- Provided excellent customer service, addressing inquiries and concerns promptly
- Adapted quickly to high-demand situations, ensuring timely service delivery
- Contributed to positive guest experiences through friendly interactions and support
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
High School Diploma -
Leo Jr./Sr. High School
Leo, INSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Direct patient care
- Transportation
- ADL support
- EMR / EHR
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Direct Support Professional
Fresh New Start
07.2024 - Current
Front Gate Associate
Fort Wayne Zoo
04.2023 - 12.2023
Team Member
Smoothies
08.2022 - 03.2023
Concessions Worker
Leo Grabill Softball League
06.2018 - 06.2019
High School Diploma -
Leo Jr./Sr. High School