Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Robinson

Renton,WA

Summary

Dynamic Relationship Banker with a proven track record at Bank of America, excelling in relationship building and account management. Skilled in policy development and account audits, I effectively resolved customer disputes, enhancing satisfaction and loyalty. Committed to delivering exceptional service while training team members to uphold quality standards.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank of America
11.2022 - Current
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Maintained in-depth product and service knowledge for well-informed customer advice.

Crew Member

McDonald's
10.2020 - 03.2021
  • Took orders, prepared meals, and collected payments.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Acellus Online Academy
Remote
12-2025

Skills

  • Account closings

  • Policy development and implementation

  • Relationship building and management

  • Account audits

  • Teller background

  • Teller support

Timeline

Relationship Banker

Bank of America
11.2022 - Current

Crew Member

McDonald's
10.2020 - 03.2021

High School Diploma -

Acellus Online Academy

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