Mia Ryan
Boston,MA
Summary
Detail-oriented professional with experience managing and analyzing healthcare data in a fast-paced neurology practice. Transitioning into business analytics with a strong foundation in data accuracy, process improvement, and operational insights. Skilled in Excel and actively developing expertise in SQL and data visualization tools.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
North Shore Neurology & EMG
Beverly, MA
03.2025 - Current
- Analyzed patient scheduling patterns and appointment trends to improve clinic efficiency and reduce wait times
- Managed and maintained patient data in EMR systems, ensuring accuracy and consistency for reporting and operational use
- Verified insurance coverage and processed prior authorizations, identifying discrepancies and resolving billing/data issues
- Tracked high-volume patient interactions and identified common issues to improve workflow and patient experience
- Collaborated with clinical and administrative teams to streamline processes and optimize daily operations
- Handled sensitive healthcare data in compliance with HIPAA, demonstrating strong data governance practices
- Used internal systems to monitor appointment status, cancellations, and no-shows, supporting better resource planning
Assistant General Manager
Stretch Zone
Saugus, MA
05.2023 - 03.2025
- Delivered client-focused services while analyzing individual needs to recommend effective, goal-oriented solutions
- Tracked client progress and outcomes, using data to adjust plans and improve service effectiveness
- Maintained structured records of client activity and outcomes, supporting data-driven decision-making and reporting
- Identified patterns in client needs and feedback to improve service delivery and increase retention
- Managed scheduling and staff allocation based on demand, optimizing operational efficiency
- Supervised team performance and ensured alignment with service goals and operational standards
Medical Assistant
Emerson Hospital
Concord, MA
01.2022 - 05.2023
- Collected and validated patient data (intake, vitals), ensuring high data quality for clinical and operational use
- Maintained and updated electronic medical records (EMR), supporting accurate data tracking and reporting
- Facilitated information flow between patients and providers, improving communication efficiency and care coordination
- Collaborated with healthcare teams to streamline workflows and optimize patient throughput
- Applied HIPAA standards to ensure secure handling and governance of sensitive data
- Supported administrative operations by organizing documentation and assisting with scheduling and process management
Education
Master of Science - Data Analytics
Fitchburg State University
Fitchburg, MA05-2026
Bachelor of Science - Exercise And Sports Science
Fitchburg State University
Fitchburg, MA12-2021
Skills
- Data Analysis
- Data Visualization (Tableau)
- Data Entry and Accuracy
- Microsoft Excel
- SQL
- Workflow Coordination
- Cross-functional Collaboration
- Problem Solving
- Organizational skills
- Multitasking
Timeline
Patient Care Representative
North Shore Neurology & EMG
03.2025 - Current
Assistant General Manager
Stretch Zone
05.2023 - 03.2025
Medical Assistant
Emerson Hospital
01.2022 - 05.2023
Master of Science - Data Analytics
Fitchburg State University
Bachelor of Science - Exercise And Sports Science
Fitchburg State University