Angela Young
Lisbon Falls,ME
Summary
Focused Patient Care Representative with 18 years of patient services talents both clinical and clerical. Highly organized and communicative with a strong history of medical office operations. Experienced in EPIC and Meditech software. Knowledgeable with Windows platform. Adept at assisting patients with coordination and continuity of care. Excels at maintaining productive work strategies in a fast paced, high volume, high acuity setting.
Overview
15
15
years of professional experience
Work History
Patient Care Representative
Maine Medical Center, Emergency Department
Portland, ME
10.2016 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Liaised between hospital departments to facilitate effective communication.
- Connect Emergency Dept Providers with necessary Specialist and Primary Care Physicians to help facilitate urgent patient care
- Advocate for patient with appropriate staff to meet patient needs
- Coordinate with Insurance and EMS providers to provide transportation for patients upon discharge or transfer to another facility
- Acquire medical records to coordinate continuance of care
- Field all incoming phone calls to the Emergency Department and Level 1 Trauma Unit
Unit Coordinator Telemetry Technician
Wayne Memorial Hospital
Honesdale, PA
01.2009 - 03.2013
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Performed EKG on admission of cardiac patients, stat EKG on patients with onset of new or worsening cardiac symptoms
- Arrange stat transport via ground and Life Flight for critically ill patients
- Coordinate admission for transfer to facilities for higher level of care
- Physician order entry
- Coordinate services and transport needs between departments for patient tests and procedures
Certified Nursing Assistant
Wayne Memorial Hospital
Honesdale, PA
02.2004 - 01.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, oral care and other Activities of Daily Living.
- Monitored patient vitals for inpatient treatment and post-operative patients.
- Assisted with feeding and monitored intake, documented I & O's to help patients achieve nutritional objectives.
- Delivered individualized patient care by documenting observations, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms and nursing stations.
- Obtained medication information, symptoms and vital signs upon triage for emergency department patients.
- Assisted in treatment for wound care, cast care, ambulating post-op patients, and other treatments appropriate listed in personalized nursing care plans
Certified Nursing Assistant
Ellen Memorial Health Care Center
Honesdale, PA
09.2003 - 02.2004
- Answered call lights and supported patient comfort and safety
- Assisted with Activities of Daily Living
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, bathing, oral hygiene, and ambulation.
Education
Associate of Arts - General Studies
Luzerne County Community College
Nanticoke, PAHigh School Diploma -
Honesdale High School
Honesdale, PASkills
- Database Search and Data Entry Skills
- Communicating with Patients and Families effectively while remaining calm under pressure
- Knowledge of Community Services and Programs to help provide information and resources
- Remain caring and empathetic while helping patients and family navigate through unexpected emergent circumstances
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Administrative and Office Support
- Resolving Problems
- Insurance Form Completion and Submission
- Patient Health Information Access
- Multi-Line Telephone Systems
- Accounts Payable, Accounts Receivable, Month End/Quarter End financial reports for indirect auto loan and leasing department
- Interdepartmental collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Writing is a form of therapy; sometimes I wonder how all those who do not write, compose or paint can manage to escape the madness, the melancholia, the panic fear which is inherent in the human situation.
Graham Greene
Timeline
Patient Care Representative
Maine Medical Center, Emergency Department
10.2016 - Current
Unit Coordinator Telemetry Technician
Wayne Memorial Hospital
01.2009 - 03.2013
Certified Nursing Assistant
Wayne Memorial Hospital
02.2004 - 01.2009
Certified Nursing Assistant
Ellen Memorial Health Care Center
09.2003 - 02.2004
Associate of Arts - General Studies
Luzerne County Community College
High School Diploma -
Honesdale High School
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