Maelanie Sanchez
Avondale,AZ
Summary
Helpful Patient Care Representative with 8 years of patient services talents. Highly organized and communicative with a strong history of medical office operations. Experienced in ECW. Adept at assisting patients with all aspects of insurance billing resolutions or payments. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 8 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
3
3
years of professional experience
Work History
Patient Care Representative
Phoenix Neurology And Sleep Medicine
Avondale, AZ
12.2021 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Patient Service Representative
Peak Heart And Vascular
Avondale , AZ
05.2021 - 01.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used ECW to schedule appointments.
- Compiled and reviewed medical charts.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
Patient Care Coordinator
Fastmed Urgent Care
Buckeye, AZ
02.2020 - 09.2021
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored ongoing care and proactively corrected problems.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Education
High School Diploma -
Penn Foster High School
San Antonio06.2019
Skills
- Database Search and Data Entry Skills
- Knowledge of Community Services and Programs
- Organized and Efficient
- Patient Needs Assessment and Referral
- Quality Standards and Protocols
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Evaluating Quality of Care
- Microsoft Office
- Helpful and Service-Oriented
- Resolving Problems
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Administrative and Office Support
- Caring and Empathetic
- Gathering Information from Patients
- Schedule Coordination
- Clerical and Filing Support
Timeline
Patient Care Representative
Phoenix Neurology And Sleep Medicine
12.2021 - Current
Patient Service Representative
Peak Heart And Vascular
05.2021 - 01.2022
Patient Care Coordinator
Fastmed Urgent Care
02.2020 - 09.2021
High School Diploma -
Penn Foster High School