Kishon Austrie
Fort Mill,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
Focus Care
03.2022 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Customer Support Specialist
Shutterfly
07.2021 - 11.2021
- Responsible for analyzing and resolving customer inquiries, in a timely manner, as a phone representative, and utilizing SalesForce Cloud Services as a customer data repository.
Warehouse Associate
Amazon
08.2020 - 03.2021
- Responsible for complying with safety procedures and regulations, handling merchandise in and out of the warehouse, and inspecting merchandise for any damage.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Worked safely around moving machinery.
- Drove forklifts, pallet jacks and other equipment to move materials.
Shift Lead/ Assistant Manager
Marco's Pizza
08.2015 - 08.2020
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts -
York Technical College
Rock Hill, SCSkills
- Care Plan Recommendations
- Patient confidentiality
- Reliability and Dedication
- Patient Care Coordination
- Database Search and Data Entry Skills
- Creative Problem-Solving
- Caring and Empathetic
- Appointment Scheduling
- Word Processing
- Verbal and written communication
- Technical Troubleshooting
- Customer Service
- Scheduling appointments
- Outbound Calling
- Punctual and Hardworking
- Data Collection
Hobbies Skills
In my spare time I work on logo and clothing designs
Skill Summary
- SalesForce and Five9 Cloud Services
- Microsoft suite of products (Excel, Word, Teams, Powerpoint, Outlook)
- Adaptable and coachable
- HIPPA certified and compliant
- Inbound/outbound call center skills
Timeline
Patient Care Representative
Focus Care
03.2022 - Current
Customer Support Specialist
Shutterfly
07.2021 - 11.2021
Warehouse Associate
Amazon
08.2020 - 03.2021
Shift Lead/ Assistant Manager
Marco's Pizza
08.2015 - 08.2020
Associate of Arts -
York Technical College
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