Ann Garbo
Pasadena,MD
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with [Number] years of healthcare experience.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
CHESAPEAKE EYECARE LASER CENTER
03.2017 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Scheduled approximately 450 patients per week
- Greeted patients and verified insurance coverage and collected co-payments.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information
- Upheld confidentiality requirements and regulatory compliance guidelines
- Responded to patient queries and concerns concerning insurance coverages and deductibles
Call Center Representative
CHESAPEAKE EYECARE AND LASER CENTER
03.2017 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
GED -
Anne Arundel Community College
Arnold, MD05.2015
Skills
- Care Plan Recommendations
- Professional Relationships
- Patient Management
- Billing Processes
- Co-Payment Collection
- Attention to Detail
- Appointment Confirmation
- Word Processing
- HCPCS Compliance
- Patient Registration
- Patient Profiles
- EMR Systems
- Multitasking Abilities
- Customer Service
- Patient Care and Monitoring
- Reminder Calls
- Scheduling
- Insurance Verification
- Outbound Calling
- Patient Scheduling
Timeline
Patient Care Representative
CHESAPEAKE EYECARE LASER CENTER
03.2017 - Current
Call Center Representative
CHESAPEAKE EYECARE AND LASER CENTER
03.2017 - Current
GED -
Anne Arundel Community College
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