Laura Romanov Garcia
Registered Nurse
Pfafftown,NC
Summary
Patient-focused Registered Nurse equipped with administrative and clinical expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
1
1
Certification
Work History
R.N. Patient Care Navigator
United Health Centers
Winston-Salem, NC
06.2020 - Current
- Counseled patients on health maintenance through lifestyle modifications and medications.
- Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
- Scheduled patient appointments and specific treatments.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Drafted educational brochures and informative newsletters for patients and staff.
- Collaborated with clinical and administrative staff to meet patient needs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Stayed current on community-based resources and services useful to patients.
Patient Referral Coordinator Specialist
United Health Centers
Winston-Salem, NC
08.2016 - 06.2020
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Identified potential problems and patient care trends.
Education
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Wilmington, NC07.2023
Associate of Applied Science - Nursing
Forsyth Technical Community College
Winston-salem, NC05.2020
Skills
- Evaluating Quality of Care
- Organized and Detail-Oriented
- Microsoft Office
- Knowledge of Community Services and Programs
- Bilingual in Spanish and English
- Care Plan Recommendations
- Conflict Resolution
- Time Management and Prioritization
- Safety Monitoring
- Patient-focused care
Affiliations
- Member, Sigma Theta Tau International Honor Society of Nursing
- Member, Phi Sigma Pi National Honor Franternity
Certification
- CPR-BLS - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Often you have to rely on intuition.
Bill Gates
Timeline
R.N. Patient Care Navigator
United Health Centers
06.2020 - Current
Patient Referral Coordinator Specialist
United Health Centers
08.2016 - 06.2020
Bachelor of Science - Nursing
University of North Carolina At Wilmington
Associate of Applied Science - Nursing
Forsyth Technical Community College
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