Paulina Monts

• Created charts for new patients for various types of exams and assisted existing patients with their charts. Scheduled patients via phone with scheduling coordinators at imaging centers who participated in the Radiology Assist program nationwide. Gained medical knowledge in the radiology field to assure that patients were getting the correct studies performed based on the diagnosis that the physician ordered for each exam, and to prevent billing errors from occurring. Communicated with physician’s offices when the study requested did not match the diagnosis and would correct the error to ensure that the patient was getting the correct study that they needed to have completed.. Assisted patients throughout the payment process. Reached out to outpatient imaging centers nationwide that did not participate in our program and initiated contact with a marketing director to inform them about our program. I would help our billing specialist in the billing department to assist her with reaching out to any entity we had a contract with to correct billing issues.
• Made outbound calls to numerous Radiology centers across the nation to connect with the correct contact in order to get the Radiology Center to participate in the Radiology Assist Program. I made numerous national outbound calls daily to various entities for Colonoscopy Assist which included contacting the physician, the surgery center, the anesthesiologist, and the pathology lab that either our company was already contracted with, or for whom the surgery center was contacted with. I would inform each entity who Assist Health Group is, what our mission is, and would set up conference calls which included myself, my boss, and the other party to hopefully get the various contracts signed. I would ensure to maintain contact with entities who had pending contracts in order to try to have them participate with the Assist Health Group Program as soon as possible. Once contracts were completed and signed on both parties ends, I would obtain several documents to credential radiologists, nurses, anesthesiologists, gastroenterologist, etc. I would credential the business and obtain documents to credential each specialist and/or surgery center/radiology center.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records

Screened 200+ resumes daily seeking qualified applicants and maintaining

communication throughout the interview process. Contacted 150+ applicants daily to schedule interviews, exceeded my quota to schedule 40-50 interviews per day. Followed up with candidates who were chosen to go to the 2nd round interview process. Processed new hire paperwork, and maintained current employee’s files meticulously. Processed credit card payments from our representatives. I conducted interviews with candidates when Managers were unavailable. Maintained lobby presentation and cleanliness for candidates. Multitasked efficiently on a daily basis.