Mia Sandoval-Lum
San Francisco,CA
Summary
Customer Service Representative
Customer Interaction| Customer Service | Data Entry
Reliable, efficient, and flexible professional with several years of administrative and customer service experience. Ability to provide excellent customer service while working independently or as part of a team. Expertise in attention to detail, communication, problem-solving and time management skills. Committed to delivering exceptional service to enhance customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Audiology Research Assistant
University of the Pacific
San Francisco, CA
12.2021 - 09.2022
- Collected audiological data using sound systems and MATLAB software
- Recruited 26 study participants including screening and consenting
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Speech Language Pathologist, Clinical Fellow
Bay Area Speech Services
San Francisco, CA
08.2016 - 07.2017
- Evaluated and treated children between ages 2 to 14 with speech and language development problems.
- Trained, counseled, and communicated with family and caregivers
- Wrote and prepared reports for clients and other professionals
- Ensured patient confidentiality and protected records by following HIPAA regulations and guidelines.
Legal Assistant
U.S Department Of Homeland Security
San Francisco, CA
01.2012 - 12.2015
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Organized documents to manage paper and electronic filing systems of clients.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Master of Science - Communicative Disorders
San Francisco State University
05.2016
Bachelor of Arts - Communicative Disorders
San Francisco State University
05.2016
Associate of Arts - Art and Humanities
City College of San Francisco
12.2011
Skills
- Problem-Solving
- Attention to Detail
- Written Communication
- Complaint Resolution
- Multicultural Competence
- Teamwork and Collaboration
- Data Entry
- Excellent Communication
Timeline
Audiology Research Assistant
University of the Pacific
12.2021 - 09.2022
Speech Language Pathologist, Clinical Fellow
Bay Area Speech Services
08.2016 - 07.2017
Legal Assistant
U.S Department Of Homeland Security
01.2012 - 12.2015
Master of Science - Communicative Disorders
San Francisco State University
Bachelor of Arts - Communicative Disorders
San Francisco State University
Associate of Arts - Art and Humanities
City College of San Francisco
Similar Profiles
Randall OgansRandall Ogans
Enterprise Applications Developer III at University of the PacificEnterprise Applications Developer III at University of the Pacific
Ricky Small Sr.Ricky Small Sr.
Digital Media Team Member at University of the PacificDigital Media Team Member at University of the Pacific
THERESE BUITHERESE BUI
Success TRIO Program Member at University of the PacificSuccess TRIO Program Member at University of the Pacific
Kelsey TurnerKelsey Turner
Visual Merchandising Manager at Urban Outfitters, Inc.Visual Merchandising Manager at Urban Outfitters, Inc.
Avana SallesAvana Salles
Cohen's Family at Part Time NannyCohen's Family at Part Time Nanny