Summary
Overview
Work History
Education
Skills
AWARDS & RECOGNITION
GLOBAL & CULTURAL EXPERIENCE
Timeline
Generic

MIA SANFORD

Pittsburgh,PA

Summary

To build on my experience in hospitality and communication by pursuing roles that combine creativity, writing, and customer engagement. I’m eager to contribute to organizations that value teamwork, diversity, and authentic connection with people.

Articulate and adaptable professional with proven strengths in communication, problem-solving, and customer engagement. Experienced across hospitality, retail, and logistics, with a talent for navigating complex or high-pressure situations with calm professionalism. A creative at heart, Mia brings curiosity, empathy, and cultural awareness to everything she does—qualities strengthened through solo international travel and creative writing pursuits. Recognized for exceptional verbal and written communication, leadership by example, and the ability to build trust and connection across diverse settings.

Overview

5
5
years of professional experience

Work History

Host

Alta Via Pizzeria
Pittsburgh, PA
04.2022 - Current
  • Provide a warm and organized guest experience in a high-end, fast-paced environment.
  • Manage reservations, seating flow, and guest communications with diplomacy and efficiency.
  • Resolve customer issues calmly and professionally through clear communication.
  • Trusted by management to train new hosts and maintain service standards.

Seasonal Package Handler

UPS
Pittsburgh, PA
11.2024 - 01.2026
  • Sorted and organized high volumes of packages under tight deadlines.
  • Exhibited focus, endurance, and consistency during peak holiday season.
  • Invited to return based on reliability and strong performance.

Poll Worker

Allegheny County Elections Division
Pittsburgh, PA
11.2024
  • Supported fair and efficient voting-day operations with professionalism.
  • Communicated clearly with diverse voters to ensure accessibility and accuracy.
  • Demonstrated civic responsibility, patience, and integrity under pressure.

Crew Member

Chipotle Mexican Grill
Pittsburgh, PA
04.2021 - 04.2022
  • Delivered friendly, efficient service while balancing food preparation and order accuracy.
  • Demonstrated adaptability and teamwork in a high-volume workplace.
  • Maintained strong attention to cleanliness and quality under pressure.

Education

Undergraduate Coursework - Creative Writing

University of Pittsburgh
Pittsburgh, PA
01.2023

High School Diploma - Honors Student

City Charter High School
Pittsburgh, PA
01.2022

Skills

  • Exceptional verbal and written communication
  • Conflict resolution and diplomacy
  • Leadership and team collaboration
  • Adaptability and cross-cultural awareness
  • Creative thinking and storytelling
  • Customer service and relationship-building
  • Independent travel experience and global perspective

AWARDS & RECOGNITION

Second Place Winner – Ralph Munn Creative Writing Contest, Carnegie Library of Pittsburgh (Oct 2022), Recognized for exceptional creative writing, imagination, and narrative skill., https://www.yumpu.com/en/document/read/67148536/2022-ralph-munn-creative-writing-anthology/25

GLOBAL & CULTURAL EXPERIENCE

  • Traveled independently to the United Kingdom, Italy, Spain, Canada, and the Commonwealth of Dominica, building confidence and cultural fluency.
  • Draws on bi-cultural and bi-racial roots to connect authentically with people from diverse backgrounds.
  • Brings an open, empathetic approach to teamwork, communication, and customer engagement.

Timeline

Seasonal Package Handler

UPS
11.2024 - 01.2026

Poll Worker

Allegheny County Elections Division
11.2024

Host

Alta Via Pizzeria
04.2022 - Current

Crew Member

Chipotle Mexican Grill
04.2021 - 04.2022

High School Diploma - Honors Student

City Charter High School

Undergraduate Coursework - Creative Writing

University of Pittsburgh
MIA SANFORD