Host
Texas Roadhouse Restaurant
Phoenix, AZ
10.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, coordinating guest flow efficiently.
- Provided menu information and answered guest inquiries promptly.
- Collaborated with kitchen staff to communicate special requests effectively.
- Supported team members during peak hours to enhance service speed.
- Observed guest interactions to identify improvement opportunities for service quality.
- Adapted quickly to changing situations, maintaining composure under pressure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.