Mia Kindle
Chicago,IL
Summary
Dynamic professional with a strong background in security and customer service, including experience at Allied Universal Security Services as well as Data Entry Clerk at Bevolution. Skilled in incident reporting and conflict resolution, I excel at fostering a safe environment while enhancing customer satisfaction. Proven ability to address complex issues and boost sales through effective communication and active listening.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago, IL
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Sales Representative
Teleperformance
Chicago, IL
01.2020 - 12.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Potentially selling products when appropriate.
Data Entry Clerk
Bevolution
4401 South Oakley Chicago IL
03.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
GED -
Youth Challenge Academy
Savannah, GA06.2014
Skills
- Incident reporting
- Security guard license
- Surveillance
- Leadership
- Active listening
- Communication
- Problem solving
- Conflict resolution
- Computer
Timeline
Security Officer
Allied Universal Security Services
01.2024 - Current
Data Entry Clerk
Bevolution
03.2022 - 03.2023
Customer Service Sales Representative
Teleperformance
01.2020 - 12.2023
GED -
Youth Challenge Academy