MIA SIMPSON
Missouri City,TX
Summary
I started working at 17 and acquired many skills throughout the years to help with any profession I take as I am 20 now. As you can see from my previous jobs I am a fast learner and I have rapidly excelled in each profession. I am currently attending school at Ogle hair and beauty to attain my cosmetology license because, that is the career path I have grown an interest in. In other words, I would love to find a job close to my career path and as you can see from my previous job records I wont disappoint with my work ethics.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Ambia Night Club
5317 Washington
03.2025 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted sales during promotional events by effectively communicating special offers and recommendations to guests.
- Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.
- Streamlined order-taking process, reducing wait times and improving overall customer satisfaction.
- Utilized social media platforms to promote upcoming events and specials, attracting larger customer base.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
- Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Increased sales significantly by upselling higher-end products to customers.
Dog Trainer Associate
Petsmart
5740 Hwy 6, Missouri City, Tx 77459
08.2023 - 11.2024
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Achieved significant improvements in dogs' behavior within short timeframe, utilizing advanced positive reinforcement techniques.
- Trained animals to respond to specific cues from both owners and handlers.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Created innovative ways to teach animals new behaviors and tricks.
- Observed animals closely to understand individual needs and behaviors.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- cleaned the animal enclosures
- gave the animals in iso the correct meds
- fed all the animals
- have done opening and closing procedures multiple times
- got employee of the month a few times while working there
Cook and Expediter
Main Street Steakhouse and Bar
1802 Main St, Danbury, Tx 77459
07.2022 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- I would cook the steaks,chicken,ect
- I would fry the fried food
- I helped prepare the plates to send out to the costumers
- When the boss was gone he would have me manage the kitchen for my attention to details and my fast pace skills
Education
Certificate - Cosmetology
Ogle School
TX10-2026
High School Diploma -
Danbury Highschool
5611 1st St, Danbury, Tx 7753405-2023
Skills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Menu memorization
- Exceptional customer service
- Efficient multitasking
- Reliability and punctuality
- Cleaning and sanitization
- Payment processing
- Hospitality best practices
- Warm and friendly
Timeline
Cocktail Server
Ambia Night Club
03.2025 - Current
Dog Trainer Associate
Petsmart
08.2023 - 11.2024
Cook and Expediter
Main Street Steakhouse and Bar
07.2022 - 06.2023
Certificate - Cosmetology
Ogle School
High School Diploma -
Danbury Highschool