Mia Smith
Kalamazoo,MI
Overview
11
11
years of professional experience
Summary
Detail-oriented project coordinator with expertise in managing multiple projects while maintaining accuracy. Skilled in prioritizing tasks and meeting deadlines, driving process improvements that enhance productivity. Committed to fostering teamwork and adapting to project needs to achieve organizational objectives.
Work History
Project Coordinator
Certasite
11.2023 - Current
- Coordinated project schedules, aligning technicians, materials, and customer requirements for timely installation and service work.
- Managed work orders and approved projects from initiation through closeout, maintaining accurate documentation, billing, and status updates.
- Communicated with clients, subcontractors, and internal teams to resolve issues and confirm project scope and expectations.
- Reviewed project files, drawings, and change requests to support accurate execution and billing.
- Tracked permits, inspections, and compliance requirements for fire protection project activities.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Outside of "official" responsibilities, I also coordinate all local volunteer work and office activities for the CertaSite Kalamazoo office, maintain office deposits and payments, and assist with general customer service requests.
Customer Service Representative
Certasite
04.2022 - 11.2023
- Resolved customer inquiries with accurate product, service, and scheduling information.
- Scheduled appointments while balancing urgency, availability, and service priorities.
- Coordinated dispatch details between customers, technicians, and internal teams.
- Logged service requests and updated account records in CRM systems.
Business Banking Specialist
PNC Bank
04.2018 - 04.2022
- Resolved issues with credit cards and online accounts, assisting customers with declines, lock-outs, lost/stolen cards, and reporting fraudulent activity while ensuring customer satisfaction and security.
- Specialized in Business Checking, Savings, Credit Card, Loan, LOC, Online Banking, SBA Loans, and customer escalations after promotion to Business Banking Specialist.
- Supported business banking clients with account servicing, deposit solutions, and loan documentation accuracy.
- Processed new account openings while verifying KYC requirements and maintaining compliance with bank policies.
- Coordinated with relationship managers to resolve service issues and strengthen client retention.
Assistant Manager
Tim Hortons
06.2015 - 12.2017
- Managed scheduling, security, money handling, and store orders as an Assistant Manager.
- Supervised daily shift operations to maintain fast service, cleanliness, and guest satisfaction.
- Scheduled crew members to support labor targets and balanced coverage.
- Trained team members on food safety, drink preparation, and service standards.
Education
High School Diploma -
Kalamazoo Valley Community College
09.2026
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Central Michigan University
01.2016
High School Diploma -
Kalamazoo Central High School
01.2015
Skills
- Project coordination
- Schedule coordination
- Organizational skills
- Event planning
- Problem-solving
- Detail orientation
- Process improvement
- Flexibility and adaptability
- Time management
- Adaptability
- Onboarding processes
- Time allocation
- Meticulous
- Interpersonal skills
- Schedule coordination
- Meeting coordination
- Employee scheduling
- Resource allocation
References
References: Available upon request
Timeline
Project Coordinator
Certasite
11.2023 - Current
Customer Service Representative
Certasite
04.2022 - 11.2023
Business Banking Specialist
PNC Bank
04.2018 - 04.2022
Assistant Manager
Tim Hortons
06.2015 - 12.2017
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Central Michigan University
High School Diploma -
Kalamazoo Valley Community College
High School Diploma -
Kalamazoo Central High School