Hi, I’m
Mia Starkenburg
Holland,Michigan
Summary
Personable and organized with strong ability to create positive dining experience, bringing knowledge of restaurant operations and customer service excellence. Skilled in managing staff schedules and ensuring efficient service flow. Committed to enhancing guest satisfaction and operational efficiency.
Overview
3
years of professional experience
1
Certification
Work History
Molly and Seth Weener
Nanny
08.2022 - Current
Job overview
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Coastal Society Craft Cocktails
Server/Assistant Manager
04.2024 - 08.2024
Job overview
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hog Wild Bbq And Catering
Counter Worker
10.2022 - 04.2024
Job overview
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained a clean and organized work area, ensuring a positive environment for both staff and patrons.
- Adhered to food safety regulations, maintaining a safe and sanitary workspace at all times.
- Maintained proper temperatures in cases and coolers, completing consistent temperature logs for product freshness and food safety.
- Managed high-stress situations effectively during peak hours while consistently delivering outstanding customer service.
- Handled cash transactions with accuracy, contributing to overall financial integrity of the establishment.
Education
Hope CollegeHolland, MI
Bachelor of Science from Political Science
04-2028
West Ottawa High SchoolHolland, Michigan
High School Diploma
04-2024
Skills
- Task delegation
- Wine and beverage service
- Verbal and written communication
- Food safety
- Guest service
- Customer service management
Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
Server/Assistant Manager
Coastal Society Craft Cocktails
04.2024 - 08.2024
Counter Worker
Hog Wild Bbq And Catering
10.2022 - 04.2024
Nanny
Molly and Seth Weener
08.2022 - Current
Hope College
Bachelor of Science from Political Science
West Ottawa High School
High School Diploma
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