Mia Starks
Forest Hill,TX
Summary
Dedicated and compassionate customer service professional with 3 years of experience providing exceptional support in fast-paced, client-focused environments. Skilled in communication, problem-solving, and managing diverse needs with empathy and efficiency. Proven ability to build trust, resolve challenges, and maintain a calm demeanor under pressure. Currently pursuing a transition into nursing, bringing a strong commitment to patient care, adaptability, and a desire to make a positive impact on individuals' health and well-being.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walgreens
Arlington TX
12.2023 - Current
- Scan/bag all guests items and process all transactions using a cash register
- Assist customers with questions regarding products , returns/exchanges and handle in store/curbside pickup orders, stocking products and Answer phone calls
- Uphold excellent customer service , uphold cleanliness standards, perform other duties assigned.
Guest Service Associate
Target
Fort Worth, TX
10.2022 - 02.2023
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
Bachelor Of Science In Nursing - Nursing
The University of Texas At Arlington
Arlington, TXAssociate Of Arts - Nursing
Tarrant County College
Fort Worth, TX05.2024
Skills
- Exceptional communication and interpersonal abilities
- Strong problem-solving and critical-thinking skills
- Highly organized with excellent time management
- Team-oriented and adaptable in fast-paced environments
- Empathy and customer-focused mindset
Timeline
Customer Service Representative
Walgreens
12.2023 - Current
Guest Service Associate
Target
10.2022 - 02.2023
Bachelor Of Science In Nursing - Nursing
The University of Texas At Arlington
Associate Of Arts - Nursing
Tarrant County College