Mia Sutherland

Work History

Fidelity National Financial

11.2021 - Current

Successfully configured network equipment ranging from Aruba, Fortinet, and Cisco enhancing network security and performance.
Collaborated in the deployment, monitoring, maintenance, and upgrade of IT systems, ensuring optimal functionality.
Contributed to the development of security standards and procedures, promoting a secure computing environment.
Installed and configured network printers and other peripheral devices.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Analyzed complex VMware project server issues and worked on large enterprise and business-critical applications.
Played a key role in implementing IT policies and procedures, ensuring adherence to regulatory requirements
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Performed software installations and upgrades to UNIX or Windows operating systems.
Mentored employees and offered constructive feedback for performance improvement.

Aston Technologies

04.2021 - 10.2021

Set up, developed, and maintained computer networks, troubleshooting and resolving Cisco hardware and software issues.
Coordinated network access and usage, ensuring seamless connectivity for organizational operations.
Proactively diagnosed and replaced faulty network hardware components, minimizing downtime.
Demonstrated strong technical acumen in Cisco technologies, enhancing network performance.
Managed, tracked, and coordinated problem resolution and escalation processes.
Collaborated with vendors to identify best options for optimizing network performance.
Created VPN infrastructure and allowed for secure remote connections.

Myrtle Consulting Group

02.2019 - 04.2021

Provided Tier 1 IT support to non-technical internal users through desk side support services.
Managed individual PC imaging and user setup, ensuring alignment with company policies.
Streamlined workflows, resulting in improved operational efficiency.
Maintained and updated copiers, printers, and fax machines, contributing to a reliable office environment.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified, and repaired software and hardware to resolve technical issues.
Analyzed issues to identify troubleshooting methods needed for quick remediation.
Explained technical information in clear terms to non-technical individuals to promote better understanding.

Nike

02.2015 - 04.2021

Curated compelling product displays and layouts, driving customer engagement and sales.
Provided exceptional customer service, fostering positive customer relationships.
Played a key role in recommending product technologies and promoting Nike Plus Membership.
Contributed to inventory management and product merchandising, ensuring a visually appealing store environment.
Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
Communicated visual merchandising information and standards via in-store training and regular meetings.
Innovated and simplified planograms and merchandising strategies to improve processes and results.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Monitored store traffic and customer engagement to determine display effectiveness.
Organized store merchandise racks by size, style, and color.

OfficeMax

05.2014 - 01.2015

Contributed to weekly product displays and promotions, enhancing store aesthetics.
Maintained customer satisfaction with quick and professional handling of product returns.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Built and maintained customer relationships, establishing trust and rapport.
Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.