Mia Thepphanava
Eagan
Overview
7
7
years of professional experience
Work History
Clinical Assistant
Eagan Valley Pediatrics
Apple Valley , MN
11.2024 - Current
- Collected specimens from patients for lab testing.
- Ensured that all clinical areas were clean, sanitary, and well organized at all times.
- Maintained inventory of supplies used in clinical setting.
- Answered phones and responded to inquiries from patients or family members.
- Ordered diagnostic tests when needed by physician.
- Worked collaboratively with other healthcare professionals to provide quality care for patients.
- Assisted in the preparation of patients for examinations and treatments.
- Administered injections, prescribed medications, and monitored vital signs.
Personal Care Assistant
Big Brother Health
Roseville, MN
01.2023 - Current
- Followed safe lifting and transferring techniques to transport residents.
- Transported patients to medical, dental and personal care appointments.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Patient Service Representative
Twin Cities Orthopedics
Burnsville, MN
09.2022 - 11.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Registered patients by verifying records to update computer system and patient charts.
Customer Service Supervisor
UPS Customer Center
Eagan, MN
10.2018 - 07.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Created training manuals to resolve simple and complex customer issues.
Education
Bachelor of Science - Biology
Augsburg College
Minneapolis, MNAssociate of Science - Biology
Inver Hills Community College
Inver Grove Heights, MNHigh School Diploma -
Eagan Senior High School
Eagan, MNSkills
- Workflow Management
- Work Prioritization
- Problem-Solving
- Policy Enforcement
- Decision Making
- Communicating to Patients and Families
Timeline
Clinical Assistant
Eagan Valley Pediatrics
11.2024 - Current
Personal Care Assistant
Big Brother Health
01.2023 - Current
Patient Service Representative
Twin Cities Orthopedics
09.2022 - 11.2023
Customer Service Supervisor
UPS Customer Center
10.2018 - 07.2022
Bachelor of Science - Biology
Augsburg College
Associate of Science - Biology
Inver Hills Community College
High School Diploma -
Eagan Senior High School
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