Mia Thomas
Teaneck
Summary
Dynamic customer service professional with extensive experience at Let’s Make a Deal LLC, adept at conflict resolution and active listening. Proven track record of enhancing customer loyalty through empathetic complaint resolution and efficient handling of escalated issues. Highly organized and committed to delivering exceptional service in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Let’s Make a Deal LLC
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ace Industrial Products
11.2017 - 01.2021
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Answered high volume of inbound and outbound calls
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Clerical Worker
Law Firm
02.2016 - 11.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
Education
Hackensack High
Hackensack Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Organized
- Hard working
Timeline
Customer Service Representative
Let’s Make a Deal LLC
12.2023 - Current
Customer Service Representative
Ace Industrial Products
11.2017 - 01.2021
Clerical Worker
Law Firm
02.2016 - 11.2017
Hackensack High
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