Mia Thompson
Eden Prairie,MN
Summary
Driven and analytical with a wide background in customer service and managerial work, excelling in social media marketing and team leadership. Skilled in complex problem-solving and effective communication, adept at decision making and bookkeeping/data entry operations. Attentive to team needs and level-headed under pressure, always working with a growth mindset.
Overview
4
4
years of professional experience
Work History
Social Media Coordinator
Kowalski's Markets
01.2024 - Current
- Makes content, copy, and posts for social media pages of specific store location.
- Displays time management and organization, posting 4-7 times per week. Plans ahead and schedules content prior to post date.
- Photographs and promotes products and special events.
- Communicates with corporate marketing, department managers, and store managers to coordinate posts and advertise brands.
- Responds to and monitors online customer interaction.
Manager on Duty
Kowalski's Markets
05.2022 - Current
- Oversees all store and department operations on shift. Displays competence in all areas of operation.
- Communicates with employees and vendors.
- Level-headedly solves unexpected situations and problems.
- Calmly and effectively handles tense interpersonal situations, complaints, and emergencies. Performs corrective action and offers guidance.
- Watches sales, writes daily reports, and stays up-to-date on all policies and safety/emergency procedures.
Backup Bookkeeper
Kowalski's Markets
08.2022 - 03.2023
- Handled money and monitored cash flow.
- Accurately displayed and calculated gains/losses.
- Performed monetary security duties.
- Showed proficiency in larger-scale data entry.
- Comfortable with Microsoft Excel, Office, and Outlook.
- Processed online orders and carried out receptionist duties.
Front End Supervisor
Kowalski's Markets
04.2021 - Current
- Calmly handles problems with customers.
- Manages all Front End operations on shift.
- Performs measures of corrective action where necessary.
- Handles cash and carries out register security checks.
- Delegates tasks to complete responsibilities on time.
- Coordinates meetings between supervisors and writes outcomes and agendas. Comfortable leading meetings and presenting information.
- Writes schedule for Front End when needed.
Cashier
Kowalski's Markets
02.2020 - Current
- Makes accurate and efficient transactions.
- Memorizes and quickly enters codes and functions.
- Performs basic necessary mathematics.
- Troubleshoots register problems.
- Communicates positively with customers.
- Directs questions and concerns to correct leadership.
Education
Associates (in Progress) -
Normandale Community College
Minneapolis, MNHigh School Diploma -
Homeschool/PSEO
05.2022
Skills
- Social Media Marketing
- Bookkeeping
- Team Leadership
- Complex Problem-Solving
- Verbal and Written Communication
- Time Management
- Training and Mentoring
- Data Entry
- Customer service skills
Timeline
Social Media Coordinator
Kowalski's Markets
01.2024 - Current
Backup Bookkeeper
Kowalski's Markets
08.2022 - 03.2023
Manager on Duty
Kowalski's Markets
05.2022 - Current
Front End Supervisor
Kowalski's Markets
04.2021 - Current
Cashier
Kowalski's Markets
02.2020 - Current
Associates (in Progress) -
Normandale Community College
High School Diploma -
Homeschool/PSEO