Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mia Thompson

Russellville,AR

Summary

I strive to be a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I work to achieve positive relationships with my employees, and I believe the best ways to do so are through training them and using the interpersonal skills I've developed from my customer service roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Overnight Team Lead

Walmart
Russellville, USA
10.2024 - Current
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Evaluated employee performance against established goals and standards regularly.
  • Assisted in resolving customer complaints or issues quickly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Assessed company operations for compliance with safety standards.
  • Monitored workflow, productivity, and customer service levels.
  • Scheduled staff shifts and assigned duties to ensure adequate coverage at all times.
  • Provided leadership and guidance to overnight team members.

Overnight Stocker

Walmart
Russellville, USA
07.2021 - 10.2024
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • We are also responsible for adjusting prices as necessary, and completing logs and other documentation, so that stores know when more products are needed.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Checked shelves in department to determine replenishment needs.

Apparel Associate

Walmart
Russellville, USA
01.2021 - 06.2021
  • Efficient retail associate, skilled in communication and problem-solving.
  • Flexibility in the role and the need to be open to completing many duties.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain an organized store.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Experienced in keeping a detailed and clean workspace.
  • Worked with management to quickly replenish low or out-of-stock items.

Education

Bachelor's Degree - middle level educator

Arkansas Tech University
Russellville, AR
01.2023

High School Diploma -

Harmony Grove High School
Camden, AR
05.2020

Skills

  • Team Leadership
  • Customer issue resolution
  • Multitasking
  • Task delegation
  • Staff scheduling
  • Visual merchandising
  • Inventory management
  • Customer service
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem solving
  • Strategic planning
  • Business ethics
  • Decision-making
  • Adaptability and flexibility

Accomplishments

  • I have completed many programs for children's education. In doing this, i have several certifications through the classes we were required to take.
  • I have completed a two week course on sales, management, and systems for Walmart with 100% efficiency.
  • I also maintained a 3.4 GPA while attending college and working 40+ hours a week.

Certification

  • Microsoft (powerpoint, spreadsheets, excel)
  • Computer Business Applications

Timeline

Overnight Team Lead

Walmart
10.2024 - Current

Overnight Stocker

Walmart
07.2021 - 10.2024

Apparel Associate

Walmart
01.2021 - 06.2021

Bachelor's Degree - middle level educator

Arkansas Tech University

High School Diploma -

Harmony Grove High School

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