Mia Torres
Certified Nurse Assistant
Santa Barbara,CA
Timeline
CNA - Valle Verde
Jun.2023 - Current
Cafe Cashier - Hotel Virginia
08.2022 - 04.2023
Billing Representative - Sansum Clinic
11.2019 - 03.2021
Receptionist - Hurtado Dentestry
02.2019 - 11.2019
Collections Agent - Continental Credit Control
11.2006 - 01.2019
Santa Barbara City College - ,
01.2004 - 04.2024
Austin High School - High School Diploma,
05.1999 - 05.2003
Work History
CNA
Valle Verde
Santa Barbara, CA
Jun.2023 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cafe Cashier
Hotel Virginia
Santa Barbara, CA
08.2022 - 04.2023
- Collaborated with colleagues to optimize workflow during peak hours, enhancing overall customer experience.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
Billing Representative
Sansum Clinic
Santa Barbara, CA
11.2019 - 03.2021
- Reviewed and solved account and billing discrepancies.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Receptionist
Hurtado Dentestry
Santa Barbara, CA
02.2019 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Collections Agent
Continental Credit Control
Santa Barbara, CA
11.2006 - 01.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Processed payments and applied to customer balances.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Overview
18
18
years of professional experience
24
24
years of post-secondary education
Education
01.2004 - 04.2024
High School Diploma -
05.1999 - 05.2003
Skills
- Nursing Assistance
- Inpatient Care
- Compassionate Caregiver
- Recording Vital Signs
- Emotional and Social Support
- Quality Patient Care
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Similar Profiles
Brittany PikeBrittany Pike
Special Education Paraprofessional at Valle Verde Elementary SchoolSpecial Education Paraprofessional at Valle Verde Elementary School
Erick AguilarErick Aguilar
Teacher's Assistant at Valle Verde Elementary SchoolTeacher's Assistant at Valle Verde Elementary School
Nicole GarciaNicole Garcia
Personal Assistant at Valle Verde Hand Car Wash And Detail Center 2Personal Assistant at Valle Verde Hand Car Wash And Detail Center 2