Mia Tyler
Grand Rapids,MI
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
DTN Management Company
06.2023 - Current
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Apartment Leasing Agent
Magnus Company LLC
09.2022 - 01.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Apartment Leasing Consultant
Peakmade Real Estate
07.2022 - 09.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Cashier
Kohl's
09.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Ohh Wee Sweet Tea
09.2018 - 08.2020
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Interdisciplinary Studies
Grand Valley State University
Allendale, MISkills
- Sales and Marketing Aptitude
- Critical Thinking
- Responding to Difficult Customers
- Understanding Customer Needs
- Call Documentation
- Issue and Complaint Resolution
- Customer Experience
- Data Entry and Maintenance
- High-Volume Environments
Timeline
Leasing Consultant
DTN Management Company
06.2023 - Current
Apartment Leasing Agent
Magnus Company LLC
09.2022 - 01.2023
Apartment Leasing Consultant
Peakmade Real Estate
07.2022 - 09.2022
Cashier
Kohl's
09.2020 - 11.2020
Cashier
Ohh Wee Sweet Tea
09.2018 - 08.2020
Interdisciplinary Studies
Grand Valley State University
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