Mia Udagawa
Dedham,MA
Summary
Dependable food service and guest support worker with experience in concession stands and restaurant hosting. Brings fast, friendly service, cash handling, food prep, food safety awareness, and a calm approach in busy environments, along with a strong interest in aviation and a willingness to learn and grow.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Concession Stand Worker
Showcase Cinemas
Dedham, MA
05.2025 - Current
- Served movie guests at Showcase Cinemas concession stand with friendly, efficient service, ensuring timely order fulfillment.
- Prepared and sold food, snacks, and drinks while providing excellent customer service and operating POS system to enhance guest experience.
- Prepared popcorn, drinks, and snack orders following Showcase Cinemas' food safety standards.
- Processed payments and operated cash register during busy concession shifts to maintain smooth transaction flow.
To-Go Host
Texas Roadhouse
Walpole, MA
10.2023 - 04.2025
- Greeted guests at Texas Roadhouse front door and created welcoming first impressions.
- Escorted parties to tables, coordinating seating with servers and managers to optimize dining room efficiency.
- Handled customer orders and phone inquiries, ensuring timely service and satisfaction for all guests.
- Managed wait list and updated guest seating, facilitating smooth dining room flow for enhanced guest experience.
Hostess
Texas Roadhouse
Walpole, MA
10.2023 - 04.2025
- Greeted Texas Roadhouse guests and created welcoming first impressions.
- Managed waitlist and seated parties in assigned dining areas.
- Answered incoming phone calls to assist customers with inquiries and efficiently seated guests.
- Answered phone calls and provided reservation and dining information.
Education
Bachelor's degree - Aviation Safety & Operations
University of North Dakota
North Dakota05-2029
High school diploma or GED - Canine Science
Norfolk County Agricultural High School
Walpole, MA06-2025
Skills
- Food service operations
- Food safety
- Aloha point of sale
- Food prep
- Snack preparation
- Cash handling
- POS
- Cash register
- Fast-paced work
- Quick service
- Guest service
- Customer service
- Customer communication
- Food industry
- Time management
- Teamwork
- Leadership
- Organizational skills
- Sanitation practices
- Cleaning
- Temperature control
- Snack assembly
- Display management
- Food industry
- Restaurant experience
- Kitchen experience
- Host experience
- Fast casual experience
- Service policies
- Upselling strategies
- Aloha point of sale
- Volunteer support
- Phone etiquette
- Microsoft Outlook
- English
- Time management
- Cleaning
- Upselling strategies
- Snack assembly
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- OSHA 10
- Present
- Driver's License
- May 2024 to January 2029
- Food Handler Certification
- July 2023 to July 2026
- ServSafe
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Concession Stand Worker
Showcase Cinemas
05.2025 - Current
To-Go Host
Texas Roadhouse
10.2023 - 04.2025
Hostess
Texas Roadhouse
10.2023 - 04.2025
Bachelor's degree - Aviation Safety & Operations
University of North Dakota
High school diploma or GED - Canine Science
Norfolk County Agricultural High School