Nadya Gatica
Lake Forest,USA
Summary
Committed and hardworking employee with 9+ years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver in customer service. Energetic with positive attitude, always prepared. Dependable and completes all tasks. Always brings satisfaction. Great social skills and communication. Creates a warm and welcoming environment.
Overview
9
9
years of professional experience
Work History
Concession Stand Worker
United Mobile Concessions
Costa Mesa, CA
05.2026 - Current
- Operated cash register and processed transactions efficiently during high-volume events.
- Maintained cleanliness and organization of concession area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Collaborated with team members to optimize workflow during peak service hours.
- Developed strategies for reducing wait times, improving service delivery efficiency.
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
- Communicated stand offerings and answered guest questions regarding orders.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Consistently provided friendly service to promote better customer engagement.
- Remained adaptable under pressure, efficiently switching between roles as needed during busy periods.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Increased sales by creating visually appealing displays for food items.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Sales Associate
Wateria
Lake Forest, CA
08.2023 - 11.2025
- Drove sales growth by implementing effective product displays and promotional strategies.
- Trained new associates on product knowledge and customer service protocols.
- Managed inventory restocking to maintain optimal stock levels and minimize shortages.
- Collaborated with team to enhance customer engagement through tailored shopping experiences.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced overall cleanliness by implementing efficient cleaning strategies and techniques.
- Coordinated with team members to streamline opening procedures and enhance productivity.
- Trained new team members on company policies, procedures, and compliance regulations to maintain high-quality service standards.
- Conducted comprehensive water quality testing using advanced analytical equipment.
- Ensured compliance with federal and state regulations for safe drinking water through meticulous testing procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Cashier/Food Runner
California Fish Grill, Irvine
Irvine/Tustin
10.2017 - 06.2022
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests to support positive experiences.
- Increased sales % by offering advice on purchases and promoting additional products.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and take-out bags.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Cleared tables immediately after guests left in preparation for next party.
- Ensured exceptional guest experiences through attentive service.
- Increased customer satisfaction by resolving any issues.
- Followed all opening and closing procedures.
Cashier/Food Runner
Luna Grill, Irvine
Irvine
10.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized products.
- Increased sales % by offering advice on purchases and promoting additional products.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and answered any questions.
- Ensured exceptional guest experiences through attentive service.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Assisted customers with carry-out service.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Followed all opening and closing procedures.
Cashier/Food server
CAVA, Irvine
Irvine
03.2019 - 06.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Prepared ingredients for menu items.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Worked closely to solve problems and handle customer concerns.
- Offered samples and other suggestions for customer satisfaction.
- Ensured exceptional guest experiences through attentive service.
- Created bowls based on customer’s choice of ingredients.
- Followed all opening and closing procedures.
Cashier (Seasonal)
Tj Maxx and Home Goods, Tustin
Tustin
12.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions accurately.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Answered questions about store policies and concerns to support positive customer experiences.
- Loaded gift cards and managed discounts and refunds.
- Cleaned, organized, and restocked store.
Education
High School Diploma -
Creekside High School
Irvine06.2018
Skills
- Liquor law compliance
- Cash drawer management
- Point of sale knowledge
- Product upselling
- Credit card processing
- Excellent Customer service
- Cash register operations
- Bagging and packaging
- Refunds and exchanges
- Stocking and replenishing
- Product knowledge
- Cleanliness
- Order taking
- Food preparation
- Money handling
- Friendly demeanor
- Multi-tasking ability
- Maintaining store appearance
- Cleaning and sanitizing
- Great problem solving skills
- Heavy lifting
LANGUAGES
Spanish: Intermediate
English: Fluent
AWARDS
School-Improvement and Excellence, Work- Yelp Reviews
Timeline
Concession Stand Worker
United Mobile Concessions
05.2026 - Current
Sales Associate
Wateria
08.2023 - 11.2025
Cashier/Food Runner
Luna Grill, Irvine
10.2019 - 11.2019
Cashier/Food server
CAVA, Irvine
03.2019 - 06.2019
Cashier (Seasonal)
Tj Maxx and Home Goods, Tustin
12.2018 - 01.2019
Cashier/Food Runner
California Fish Grill, Irvine
10.2017 - 06.2022
High School Diploma -
Creekside High School