Mia Urena
Las Vegas,NV
Summary
Dynamic professional with a proven track record in customer service and cash handling, honed across roles at Casa Del Sabor and EOS Fitness. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic, reliability, and communication skills. Achieved significant improvements in process efficiency and member retention through innovative strategies.
Overview
3
3
years of professional experience
Work History
Cashier
Casa Del Sabor
Las Vegas, NV
05.2024 - Current
- Assisted counter staff in packing ready orders and distributing to customers.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
Front Desk Receptionist
EOS Fitness
Las Vegas, NV
03.2023 - 05.2024
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Improved member retention by consistently following up on expired memberships and offering renewal incentives.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Receptionist
Dr. Amel Youssef
Las Vegas, NV
02.2024 - 04.2024
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Department Manager
McDonald's
Las Vegas, NV
11.2021 - 03.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Associate of Arts - Nursing
College of Southern Nevada
Las Vegas05-2024
High School Diploma -
Nevada State High School
Henderson, NV05-2024
Bachelor of Science - Nursing
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier
Casa Del Sabor
05.2024 - Current
Receptionist
Dr. Amel Youssef
02.2024 - 04.2024
Front Desk Receptionist
EOS Fitness
03.2023 - 05.2024
Department Manager
McDonald's
11.2021 - 03.2023
Associate of Arts - Nursing
College of Southern Nevada
High School Diploma -
Nevada State High School
Bachelor of Science - Nursing
University of Nevada - Las Vegas
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