Mia Utinske
Springfield,IL
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coordinator
Blue Cross Blue Shield of Illinois
06.2023 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Independent Dispute Resolution Representative
Blue Cross Blue Shield Illinois
09.2022 - 06.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Care Coordinator
Optum Serve
02.2022 - 11.2022
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Protected health information according to HIPAA policies and procedures.
- Read from script to promote uniformity and consistency in communications.
Caregiver & Supervisor
Visiting Angels Home Care
01.2019 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Ensured accurate documentation of patient records, maintaining confidentiality while adhering to regulatory requirements for recordkeeping practices.
- Safeguarded patient confidentiality by diligently adhering to HIPAA regulations and upholding professional ethics.
Education
No Degree - Working Towards BSN
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Penn Foster
Springfield, IL11-2018
Skills
- Multitasking and organization
- Clinical Staff Management
- HIPAA Guidelines
- Decision-making
Certification
- CNA - Certified Nurse Assistant
Timeline
Coordinator
Blue Cross Blue Shield of Illinois
06.2023 - Current
Independent Dispute Resolution Representative
Blue Cross Blue Shield Illinois
09.2022 - 06.2023
Care Coordinator
Optum Serve
02.2022 - 11.2022
Caregiver & Supervisor
Visiting Angels Home Care
01.2019 - 11.2022
No Degree - Working Towards BSN
Lincoln Land Community College
High School Diploma -
Penn Foster
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