Mia Valdez
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Lululemon Athletica
Cabazon, CA
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Used in-store system to locate inventory and place special orders for customers.
Spa Concierge Educator
Glen Ivy Hot Springs
Corona, CA
07.2021 - 01.2025
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
Tanning Specialist
Perfect Tan Light Therapies
Riverside
05.2021 - 10.2021
- Enhanced customer satisfaction by providing personalized tanning consultations and recommendations based on individual needs.
- Streamlined appointment scheduling process through efficient use of salon booking software, resulting in improved time management for staff.
- Contributed to increased sales revenue by effectively promoting and upselling premium tanning packages, memberships, lotions, and accessories.
- Conducted thorough assessments of clients'' skin types before recommending suitable tanning options tailored to their specific needs.
- Provided comprehensive aftercare instructions to clients post-tan treatment for prolonged results and reduced potential complications.
- Assisted with general salon maintenance tasks, including laundry, sweeping, and organization of supplies for an orderly workspace.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Hairstylist
Karen Allen Salon
Riverside, CA
01.2020 - 04.2021
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired look.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Receptionist
Shenanigans Hair Studio & Spa
Riverside, CA
11.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Barista
Dunkin' Donuts
Riverside, CA
01.2019 - 11.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas.
Food Service Worker
Panda Express
Moreno Valley, CA
09.2017 - 04.2018
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Increased daily sales by upselling menu items based on customer preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and organized kitchen, dining and service areas.
Education
Cosmetology - Cosmetology Education
Riverside City College
Riverside, CA05.2019
Diploma -
Martin Luther King High School
Riverside06.2017
Skills
- Appointment Scheduling
- Sales Proficiency
- Customer Service Expertise
- Exceptional Communication
- Guest Relations
- Decision-making abilities
- Stress management
- Task prioritization
Timeline
Retail Sales Associate
Lululemon Athletica
10.2024 - Current
Spa Concierge Educator
Glen Ivy Hot Springs
07.2021 - 01.2025
Tanning Specialist
Perfect Tan Light Therapies
05.2021 - 10.2021
Hairstylist
Karen Allen Salon
01.2020 - 04.2021
Receptionist
Shenanigans Hair Studio & Spa
11.2019 - 01.2020
Barista
Dunkin' Donuts
01.2019 - 11.2019
Food Service Worker
Panda Express
09.2017 - 04.2018
Cosmetology - Cosmetology Education
Riverside City College
Diploma -
Martin Luther King High School