Mia Vasquez
El Paso
Summary
Dynamic Shift Manager at Ampler Burger with a strong focus on customer service and employee training. Successfully implemented process improvements that enhanced service efficiency and resolved customer complaints, boosting guest satisfaction. Skilled in cash handling and inventory control, I bring an energetic approach to mentoring staff and ensuring operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Ampler Burger
El Paso, TX
05.2023 - Current
- Trained and mentored new staff on service protocols and menu offerings.
- Managed and counted inventory levels, coordinating stock replenishment to minimize waste.
- Supervised daily restaurant operations, ensuring adherence to service standards and operational protocols.
- Implemented process improvements that enhanced customer service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and retention.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX12-2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Mentoring and coaching
- Quality assurance
- Inventory control
- Documentation and reporting
Certification
- Microsoft Word 2019, Certiport - December, 2021
- Microsoft Excel 2019, Certiport, April, 2022
- Entrepreneurship and Small Business, Certiport, April, 2024
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Manager
Ampler Burger
05.2023 - Current
Associate of Arts - Multidisciplinary Studies
El Paso Community College