Mia Velazquez
Chicago,IL
Summary
A Certified Nursing Assistant with entry-level experience in patient relations and vital signs monitoring. Proven ability to excel in fast-paced environments, delivering exceptional customer service and fostering teamwork. Committed to community engagement and leadership development through immersive programs.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Service Specialist
Raising Canes
01.2024 - Current
- Deliver exceptional customer service by taking and processing orders efficiently in the drive-thru and dining areas.
- Communicate effectively with team members and customers to maintain a fast-paced, positive work atmosphere.
- Follow all food safety procedures to ensure the highest standards of hygiene and quality.
- Multitask effectively to handle customer interactions, order assembly, and cleaning duties simultaneously.
- Participate in ongoing training programs to enhance skills, earn certifications, and contribute to team success.
- Cross-trained in all positions.
Certified Nursing Assistant Program
The Nirvana Institute
Chicago, Illinois
08.2025 - 09.2025
- Completed a five-week training program covering all functions and responsibilities of the nursing assistant program.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with daily living activities and personal hygiene.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Served meals to patients in their rooms and assisted with feeding.
Youth Leader
Logan Square Neighborhood Association - Palenque
06.2019 - 08.2023
- Engaged and created solutions with community leaders involving issues such as gentrification, violence, school system and immigration policies.
Palenque Fellowship
Latinos Progresando and LSNA
01.2023 - 02.2023
- Selected as one of 23 emerging community leaders to participate in an immersive leadership and professional development program.
- Strengthened committee work and built connections between MAC members and community stakeholders.
- Gained skills in organizing, leadership, restorative justice, community care, and decolonial perspectives on ancestral history.
Education
Associate of Arts -
Wilbur Wright College
4300 N Narragansett Ave, Chicago, IL 6063407-2026
High School Diploma -
Lake View High School
Chicago, IL05.2023
Skills
- Strong multi-tasking
- Customer Service
- Excellent communication
- Microsoft Office
- Leadership
- Team collaboration
- Patient relations
- Vital signs (reading and measuring)
- Medical terminology
Certification
Certified Nursing Assistant (CNA)
Illinois Department of Public Health, September 2025
Illinois Department of Public Health, September 2025
Timeline
Certified Nursing Assistant Program
The Nirvana Institute
08.2025 - 09.2025
Customer Service Specialist
Raising Canes
01.2024 - Current
Palenque Fellowship
Latinos Progresando and LSNA
01.2023 - 02.2023
Youth Leader
Logan Square Neighborhood Association - Palenque
06.2019 - 08.2023
Associate of Arts -
Wilbur Wright College
High School Diploma -
Lake View High School