Keri Kreider
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Members1st FCU
2023.01 - Current
- Assisted members with daily wiring transfers and identifying potential fraud risks, protecting both members and the organization from financial loss
- Maintaining and processing account information change requests ensuring to follow within our compliance policies
- Researching complex issues on behalf of members / providing written correspondence for account specific requests
- Troubleshooting and resolving online banking issues promptly
Digital Engagement Representative
Members 1st FCU
2022.03 - 2023.01
- Promote products and services to benefit member needs/wants
- Enhancing a member's experience on a digital platform and promoting self-service with assisting them on how to navigate our digital platform to ensure fast service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting questioning to evaluate technical problems and find appropriate solutions
Customer Service Representative
Members 1st FCU
2021.08 - 2022.03
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Consistently met or exceeded performance goals, contributing to the overall success of the call center
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
Lead
DB Schenker
2019.06 - 2021.08
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits
- Enhanced employee productivity with comprehensive training sessions and performance evaluations
Trainer
DB Schenker
2017.12 - 2019.06
- Performed daily audits for quality assurance
- Mentored new hires, resulting in stronger staff development and increased productivity
- Developed customized training materials
- Coached employees on best practices, providing constructive feedback to support their professional growth
Education
Diploma -
Big Spring High School
Newville, PA06.2014
Skills
- Strong time management
- Ability to multi-tasking
- Adaptable to change
- Efficient and detail-oriented
- Strong Analytical and Problem-Solving Skills
- Complaint resolution
- Consulting ability
Timeline
Customer Service Specialist
Members1st FCU
2023.01 - Current
Digital Engagement Representative
Members 1st FCU
2022.03 - 2023.01
Customer Service Representative
Members 1st FCU
2021.08 - 2022.03
Lead
DB Schenker
2019.06 - 2021.08
Trainer
DB Schenker
2017.12 - 2019.06
Diploma -
Big Spring High School
Similar Profiles
Joshua ArmstrongJoshua Armstrong
Indirect Underwriter at Members1st FCUIndirect Underwriter at Members1st FCU
Sarah JohnsonSarah Johnson
DIRECTOR OF MEMBER ENGAGEMENT AND HR at TruEnergy FCU (Formerly Washington Gas Light FCU)DIRECTOR OF MEMBER ENGAGEMENT AND HR at TruEnergy FCU (Formerly Washington Gas Light FCU)
CITLALI ESTUDILLOCITLALI ESTUDILLO
Client Service Rep II at Schools First FCUClient Service Rep II at Schools First FCU