Keri Kreider
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Members1st FCU
01.2023 - Current
- Assisted members with daily wiring transfers and identifying potential fraud risks, protecting both members and the organization from financial loss
- Maintaining and processing account information change requests ensuring to follow within our compliance policies
- Researching complex issues on behalf of members / providing written correspondence for account specific requests
- Troubleshooting and resolving online banking issues promptly
Digital Engagement Representative
Members 1st FCU
03.2022 - 01.2023
- Promote products and services to benefit member needs/wants
- Enhancing a member's experience on a digital platform and promoting self-service with assisting them on how to navigate our digital platform to ensure fast service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting questioning to evaluate technical problems and find appropriate solutions
Customer Service Representative
Members 1st FCU
08.2021 - 03.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Consistently met or exceeded performance goals, contributing to the overall success of the call center
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
Lead
DB Schenker
06.2019 - 08.2021
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits
- Enhanced employee productivity with comprehensive training sessions and performance evaluations
Trainer
DB Schenker
12.2017 - 06.2019
- Performed daily audits for quality assurance
- Mentored new hires, resulting in stronger staff development and increased productivity
- Developed customized training materials
- Coached employees on best practices, providing constructive feedback to support their professional growth
Education
Diploma -
Big Spring High School
Newville, PA06.2014
Skills
- Strong time management
- Ability to multi-tasking
- Adaptable to change
- Efficient and detail-oriented
- Strong Analytical and Problem-Solving Skills
- Complaint resolution
- Consulting ability
Timeline
Customer Service Specialist
Members1st FCU
01.2023 - Current
Digital Engagement Representative
Members 1st FCU
03.2022 - 01.2023
Customer Service Representative
Members 1st FCU
08.2021 - 03.2022
Lead
DB Schenker
06.2019 - 08.2021
Trainer
DB Schenker
12.2017 - 06.2019
Diploma -
Big Spring High School
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