Raven Logan Elder
Lynchburg,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
GoHero Home Services
12.2021 - 08.2023
- 30-50 calls per day (Outbound and Inbound)
- Addressed client complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to book jobs
- Achieved high satisfaction rating through proactive one-call resolutions of client issues
- Work closely with all managers daily
Senior Client Relations Mgr. - Call Center/Remote
National Pen Company
12.2003 - 10.2021
- Addressed and resolved customer complaints and issues to improve satisfaction
- Assessed client needs and developed plans to adequately address current and future objectives
- Fostered customer trust by addressing concerns and needs using targeted problem-solving
- Identified opportunities to cross or up-sell and communicated customer needs to appropriate team
- Meet/Exceed monthly, quarterly annual budgets
- 40 - 60 calls daily (Inbound and Outbound)
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Office Coordinator
Holland Employment
01.2002 - 01.2003
- Coordinated telephone and written communication
- Organized and filed employee documentation
- Scheduled and greeted prospective employees
- Conducted employee interviews
- Hired new employees
- Managed on-site employees for two client companies
Paralegal and Office Manager
Law Office of Joe Mason Brandon
01.2002 - 01.2002
- Prepared pleadings, letters and other routine legal documents
- Transcribed recordings
- Performed data gathering and legal research
- Filed pleadings with the Court
- Communicated with clients
- Scheduled depositions and trial
Paralegal
Law Office of Rogers and Duncan
01.2001 - 01.2002
- Prepared pleadings, letters and other routine legal documents
- Transcribed recordings
- Performed data gathering and legal research
- Filed pleadings with the Court
- Communicated with clients
- Scheduled depositions and trial
Legal Secretary
Law Office of M. Wesley Hall, III
01.1999 - 01.2000
- Prepared, coordinated, proofread and organized various letters of communication including civil and detainer letters
- Prepared leases, garnishments and skip traces
Education
Paralegal Studies -
Volunteer State Community College
Gallatin, TN05.2001
General Studies -
Motlow State Community College
Lynchburg, TN05.1999
Honor Graduate -
Moore County High School
Lynchburg, TN05.1998
Skills
- Strong Communication Skills
- Problem Solving
- Self-Motivated
- Disciplined
- Knowledgeable
- Leaded / Team Player
- Strong multi-tasking skills
- Strong typing skills with emphasis on accuracy
References
- Tamera York, Lynchburg, TN, (931) 580-4132
- Mike Rainey, Lynchburg, TN, (931) 247-0063
- Mark Logan, Lynchburg, TN, (931) 759-7323
Timeline
Customer Service Specialist
GoHero Home Services
12.2021 - 08.2023
Senior Client Relations Mgr. - Call Center/Remote
National Pen Company
12.2003 - 10.2021
Office Coordinator
Holland Employment
01.2002 - 01.2003
Paralegal and Office Manager
Law Office of Joe Mason Brandon
01.2002 - 01.2002
Paralegal
Law Office of Rogers and Duncan
01.2001 - 01.2002
Legal Secretary
Law Office of M. Wesley Hall, III
01.1999 - 01.2000
Paralegal Studies -
Volunteer State Community College
General Studies -
Motlow State Community College
Honor Graduate -
Moore County High School
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