Jonathan Ramos
Amityville,NY
Summary
Accomplished US Soccer Learning Center referee with strong decision-making skills and a proven track record in enforcing regulations and mediating disputes. Successfully completed ASE certification. Enhanced workflow efficiency and customer satisfaction as a food service worker, demonstrating teamwork and cooperation. Proficient in operating advanced detailing equipment, ensuring high-quality vehicle presentation at Car Wash Freeport.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
4360 Sunrise Hwy Unit 2, Massapequa, NY 11758
08.2025 - Current
- Resolved customer inquiries and complaints, ensuring high satisfaction levels through effective communication.
- Trained new staff on customer service protocols and product knowledge, enhancing team performance and consistency.
- Streamlined order processing workflows, reducing response times and improving overall efficiency in service delivery.
- Collaborated with sales teams to identify customer needs, providing tailored solutions that increased repeat business.
US Official Referee
US Soccer Learning Center
Amityville, NY
06.2023 - Current
- Enforced game rules and regulations to ensure fair play and safety.
- Observed player conduct, addressing violations promptly and effectively.
- Collaborated with coaches and players to facilitate smooth game operations.
- Mediated disputes during games, maintaining composure under pressure.
Food Service Worker
Chick-fil-A
Farmingdale, NY
11.2022 - 07.2025
- Assisted in food preparation and assembly to ensure timely service during peak hours.
- Maintained cleanliness and organization of dining areas and food prep stations.
- Supported inventory management by tracking stock levels and reporting shortages.
- Collaborated with team members to enhance workflow efficiency and customer satisfaction.
- Followed safety and sanitation protocols to maintain compliance with health regulations.
Car Detailer
Car Wash Freeport
Freeport, NY
08.2020 - 06.2022
- Performed thorough exterior and interior cleaning, enhancing vehicle presentation for customer satisfaction.
- Operated advanced detailing equipment, ensuring efficient application of cleaning products and techniques.
- Conducted inspections to identify vehicle damage and service needs, maintaining high quality standards.
Education
High School - undefined
Amityville Memorial High School
Amityville, NY06.2025
ASE Certification. - Automotive Technology.
Wilson Tech Center.
17 Westminster Ave, Dix Hills, NY 1174606.2025
Skills
- Strong communication skills
- Time management
- Teamwork and cooperation
- Patience and tolerance
- Decision-making skills
- Self-motivation and discipline
- Very coachable
LANGUAGES
Spanish - Native or Bilingual
English - Native or Bilingual
Timeline
Customer Service Specialist
Sherwin-Williams
08.2025 - Current
US Official Referee
US Soccer Learning Center
06.2023 - Current
Food Service Worker
Chick-fil-A
11.2022 - 07.2025
Car Detailer
Car Wash Freeport
08.2020 - 06.2022
High School - undefined
Amityville Memorial High School
ASE Certification. - Automotive Technology.
Wilson Tech Center.