Open To Work
Heather Moeller
Rosemount,MN
Work Preference
Summary
I am an energetic and reliable professional who is motivated by active and fast-paced work environments. I provide excellent customer support, and I am quick to learn new skills to help achieve the company’s goals.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Ferrellgas
Inver Grove Heights, MN
08.2023 - 08.2025
- Engaged with customers to sell products and promote benefits of being a customer.
- Engaged with customers to effectively promote products and highlight benefits of customer membership.
- Developed and maintained strong customer relationships by actively engaging with clients and addressing their needs.
- Implemented strategies for customer growth and retention by analyzing feedback and improving service offerings.
- Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability of product.
- Assisted walk-in customers with inquiries, pricing, and payment transactions for LP fills and/or parts for LP cylinders.
- Participated in regular training sessions to stay updated on product knowledge, industry trends, and best practices for delivering excellent customer service.
- Proficient with Microsoft365 programs including Outlook, Teams, Word, and Excel.
- Handled office management tasks to ensure smooth daily operations and effective team collaboration.
- Attended regular training sessions to enhance product knowledge and stay informed on industry trends and best practices in customer service.
Delivery Driver
Rosemount Floral
Rosemount, MN
10.2019 - 05.2020
- Managed daily delivery routes, adjusting to last-minute orders and changes while maintaining on-time performance.
- Ensured positive customer experience through friendly interactions during each delivery.
- Coordinated daily delivery routes, adapting to last-minute changes while consistently meeting on-time performance.
- Maintained product quality through careful handling, ensuring arrangements arrived in excellent condition.
Teller
Gateway Bank
Mendota Heights, MN
11.2014 - 09.2019
- Processed customer transactions including deposits, withdrawals, payments, and check cashing with a high level of accuracy.
- Identified customer needs and recommended appropriate banking products and services.
- Assessed customer needs and recommended tailored banking products to enhance customer engagement.
- Resolved account inquiries and transaction issues while maintaining professionalism.
- Provided prompt, friendly service to improve client satisfaction and foster long-term relationships.
- Addressed account inquiries and transaction issues, ensuring professional resolution and customer satisfaction.
- Balanced internal general ledgers at branch daily to ensure accurate financial reporting.
- Input ACH transactions and released wire transfers in compliance with banking regulations.
Education
Dakota County Technical College
Rosemount, MN12.2021
High School Diploma -
Henry Sibley High School
Mendota Heights, MN06.1996
Skills
- Strong communication skills
- Attention to detail
- Task accuracy under pressure
- Strong problem-solving skills
- Team collaboration
- Time management
- Task prioritization
- Adaptability
- Flexibility
- Positive attitude
- Excellent people skills
- Conflict resolution
Accomplishments
- Received Ferrellgas’s Blue Flame Award for outstanding customer service in 2024.
- Member of the Minnesota Propane Association.
- Completed many PERC courses.
- Completed a four-part cybersecurity training program.
Affiliations
Member of Minnesota Propane Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Specialist
Ferrellgas
08.2023 - 08.2025
Delivery Driver
Rosemount Floral
10.2019 - 05.2020
Teller
Gateway Bank
11.2014 - 09.2019
Dakota County Technical College
High School Diploma -
Henry Sibley High School