Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mia Wallace

Waitress
Bridgewater,CT

Summary

Proven to excel in high-pressure environments, I significantly increased sales at Bridgewater Village Store through expert upselling and impeccable customer service. My ability to maintain composure and prioritize tasks effectively, coupled with strong cash handling skills, ensured enhanced customer satisfaction and operational efficiency. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Overall, I am a very hardworking and passionate job seeker with strong organizational skills eager to secure entry-level jobs that may come my way. Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Waitress

Bridgewater Village Store
09.2020 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Shepaug Valley High School
Washington, CT
06.2023

Bachelor of Arts - Criminal Justice

Franklin Pierce University
Rindge, NH
08.2023 - Current

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Handling Complaints
  • Menu Recommendations
  • Payment Processing
  • Service prioritization
  • Food Running
  • Table Setting
  • Accurate money handling
  • Menu Memorization
  • Table Bussing
  • High-volume dining
  • Upselling

Accomplishments

  • Collaborated with team of 7 in the development of the Northern New England Review. (Published Website and Literary Magazine)
  • Achieved Floriculture CDE event by completion of identification of plants, floral arrangement making along with problem solving with accuracy and efficiency.
  • Competition of the Agriculture STEM program through exploration of cooking, animal and plant science and even power tools operation.
  • Completion of 4 years of SAE (Supervised Agriculture Experience) through the FFA organization.


Timeline

Bachelor of Arts - Criminal Justice

Franklin Pierce University
08.2023 - Current

Waitress

Bridgewater Village Store
09.2020 - Current

High School Diploma -

Shepaug Valley High School
Mia WallaceWaitress