Mia Watts

• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Demonstrate superior customer support talents
• Interact with the patient referral sources to process new applicants

- Developed and managed individualized care plans for patients remotely, ensuring their specific needs and preferences were met.

- Utilized telehealth platforms to conduct regular check-ins and assessments, fostering strong patient relationships.

- Collaborated with healthcare providers and support teams to coordinate care and address any patient concerns efficiently.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.