Chavon Truitt
Salisbury,MD
Summary
Personable Medical and Customer Care bringing 17 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Exelon
Salisbury, MD
06.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on systems and customer service protocols.
- Provided timely support for billing issues, ensuring customer satisfaction and retention.
- Streamlined processes to enhance response times and improve overall service efficiency.
- Led initiatives to identify service gaps, implementing solutions to elevate customer experience.
- Coordinated with cross-functional teams to resolve complex issues impacting customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
Medical Assistant
TidalHealth
Salisbury, MD
06.2023 - Current
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Documented notes during patient visits.
- Changed dressings on wounds to prevent infection and check for healing.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Scheduled appointments for patients via phone and in person.
- Supported administrative staff by processing payments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered medications under physician's supervision.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients about medications, procedures and physician's instructions.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant
Forefront Dermatology
Salisbury, MD
09.2021 - 09.2023
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered medications under physician's supervision.
- Collected samples from patients for laboratory testing purposes.
- Incorporated outside records into charts and EHR.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed pre-surgical preparation, transporting specimens and supplies to operating room.
- Assisted surgeons and nursing staff in the operating room by passing instruments and supplies during surgery.
- Followed infection control protocols when handling specimens, linens, instruments and other contaminated materials.
- Assisted in setting up special equipment required for specific procedures such as lasers or endoscopes.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Helped surgical team put on sterile gowns and gloves.
- Set up sterile field with all necessary instruments and supplies needed for each procedure.
- Transported patients to holding area to prepare for operating procedures.
- Prepared OR charts with proper labels and records.
- Kept accurate records of events occurring during each procedure according to hospital policy.
- Monitored vital signs of patients throughout procedures to ensure safety.
Administrative Secretary
Atlanta Retina Center
Salisbury, MD
07.2013 - 07.2017
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Maintained database of customer information such as contact details and purchase history.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Answered phones, responded to inquiries, and directed calls appropriately.
Unit Secretary
Wicomico County Nursing Home
Salisbury, MD
06.2010 - 08.2013
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Provided patient information to facilitate timely admissions and discharges.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Organized laboratory specimens for pick-up by courier service.
- Answered phone calls to provide assistance, information and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Assisted physicians with finalizing reports, speeches or presentations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed the front desk area ensuring neatness at all times.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Certified Nursing Assistant
Beebe Medical Center
Lewis, DE
07.2006 - 08.2009
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reported changes in patient condition to registered nurse or physician.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Used mobility devices to transport patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Transported patients to treatment units, using wheelchair or strher.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Education
Bachelor of Science -
Post University
Waterbury, CT2028
High School Diploma - Academic Studies
Delmar High School
Delmar, DE06-2005
Skills
- Procedure Assistance
- Payment Collection
- Medical Billing
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Patient-Focused Care
- Medical Procedures
- Patient Scheduling
- Complaint handling
- Problem resolution
- Payment processing
- Customer relations
- First call resolution
- Product knowledge
- Appointment scheduling
- Documentation and reporting
- Database research
- Project management
- Time management
- Multitasking and organization
- Empathy and patience
- Email communication
- MS office
- POS systems and ordering platforms
- EPIC/ EPIC TRAINER
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved privately held healthcare software providing comprehensive EHR systemd for large hospitals and clincs by introducing EPIC for medical office tasks.
Certification
- Certified Medical Assistant
- CPR/AED Certified
Timeline
Customer Care Representative
Exelon
06.2024 - Current
Medical Assistant
TidalHealth
06.2023 - Current
Medical Assistant
Forefront Dermatology
09.2021 - 09.2023
Administrative Secretary
Atlanta Retina Center
07.2013 - 07.2017
Unit Secretary
Wicomico County Nursing Home
06.2010 - 08.2013
Certified Nursing Assistant
Beebe Medical Center
07.2006 - 08.2009
High School Diploma - Academic Studies
Delmar High School
Bachelor of Science -
Post University
Education and Training
Epic trainer
Computer operations/ Literacy
Productivity Software
Medical Terminology