Angelina Arther
Stockton,CA
Summary
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
15
15
years of professional experience
Work History
Customer Care Representative
Blue Shield
05.2025 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Medical Assistant
Stockton Pregnacy Control Medical Clinic
10.2010 - 04.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Managed scheduling for patient appointments, optimizing clinic workflow efficiency.
- Supported healthcare providers during examinations and procedures, enhancing patient care quality.
- Educated patients on treatment plans and preventive care, improving health literacy.
- Implemented electronic health records system updates, streamlining data retrieval processes.
- Trained new staff on clinic procedures and patient management systems to ensure consistency.
- Coordinated laboratory specimen collection and processing, maintaining compliance with protocols.
Education
Phlebotomy - Phlebotomy
Abrams College
10.2011
Medical Assisting - Medical Assisting
Andon College
06-2000
Skills
- OB/GYN procedures
- Over 20 years of experience
- Medical billing
- specimen collection
- Procedure assistance
- BLS Certified
- Patient education
Timeline
Customer Care Representative
Blue Shield
05.2025 - 08.2025
Medical Assistant
Stockton Pregnacy Control Medical Clinic
10.2010 - 04.2023
Medical Assisting - Medical Assisting
Andon College
Phlebotomy - Phlebotomy
Abrams College
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