Alexandria Thompson
Atlanta,Georgia
Summary
Alexandria Thompson's experience appears to be concentrated in Nursing (Other Asst), with a lesser concentration in Degreed Accounting (Accounts Payable). Alexandria Thompson has 12 years of work experience, with 7 years of management experience, 7 years of customer service, Including a low-level position. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Alorica
Remote
02.2013 - 02.2015
- Scheduling appointments for patients
- Answering phones and confirming appointments for the next day
- Prepping Charts
- For Next Day
- Process patients payments
- Urinalysis
- Cleaning exams rooms and maintaining a safe environment
- Taking vitals signs
- Doing
- Routine Labs
- Giving Injections
- Assisting MD in Exam Room
- Experience in EMR&EPM-NextGen/Citrix
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
Apple
Remote
02.2018 - 08.2018
- Taking Inbound CallSetting Appointmentsinteracting With Customers
- The Perserve At Cascade
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud, which involved upwards of $Amount per case.
- Provided exemplary level of customer service to clients and company personnel.
Medical Assistant
OBGYN, DeKalb Women
Decatur, GA
05.2013 - 04.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Server/Bartender
Ruby Tuesday
College Park, GA
06.2014 - 11.2017
- Taking orders
- Greeting customers
- Preparing alcoholic drinks
- Running food/Expo
- Cleaning
- Ensured that all customers were satisfied with the service was provided
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Leasing Consultant
The Preserve At Cascade
Atlanta, GA
04.2015 - 10.2016
- Present apartments, houses or other properties to prospective clients in a persuasive manner
- Assist residential landlords in discovering suitable tenants
- Promote unoccupied properties through various media and advertising techniques
- Evaluate clients’ requirements and financial prosperity to make personalized presentations
- Provide accurate information on the different features of properties
- Validate application information and references
- Negotiate leasing terms and complete agreements
- Keep abreast of the property market status
- Ensure proper maintenance and inspect properties periodically
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Greeted clients, showed apartments, and prepared leases.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Medical Assistant
Atlanta Colon and Rectal Surgery
Decatur, GA
10.2012 - 04.2014
- Scheduling appointments for patients
- Answering phones and confirming appointments for the next day
- Filing and Charting
- Prepping Charts For Next Day
- Process patients payments
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Cashier/Team Lead
Brusters Ice Cream
East Point, GA
07.2007 - 03.2014
- Assist customers with orders
- Answer phone for take call orders, such as, cake orders, promotional events, etc.
- Process customer payments
- Maintain clean and safe environment
- Worked well with customers and fellow team members and communicated effectively
- Responsible for inventory
- Responsible for making ice cream daily
- Server
- Customer
- Service
- Quickly and accurately counted drawers at start and end of each shift.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Generated routine reports and professional correspondence.
- Monitored areas for security issues and safety hazards.
Education
Associate Degree In Nursing - Medical Assisting
Brown College
Atlanta, GA05.2012
High School Diploma -
Benjamin E Mays High School
Atlanta, GA05.2010
Skills
- Professional Skills
- CASHIERING Advanced
- CASHIER Advanced
- RETAIL SALES Advanced
- CUSTOMER SERVICE ORIENTED Advanced
- MEDICAL ASSISTANT Expert
- PAYMENTS Expert
- Wound Care and Irrigation
- Charting Expertise
- Sterile Procedures and Techniques
- Completing Insurance Forms
- Direct Patient Care
- Case Management
- EMR Systems
- Assisting with Physical Exams
- Customer Service
- Medical Terminology
- OB/GYN Procedures
- Vital Sign Monitoring
- Medical Billing and Coding
- Patient Management
- First Aid
- Team Management
- Electronic Medical Record
- General Housekeeping Abilities
- Medical Records Management
- EKG Set Up and Monitoring
- Patient Assessments
- Phlebotomy
Timeline
Call Center Representative
Apple
02.2018 - 08.2018
Leasing Consultant
The Preserve At Cascade
04.2015 - 10.2016
Server/Bartender
Ruby Tuesday
06.2014 - 11.2017
Medical Assistant
OBGYN, DeKalb Women
05.2013 - 04.2016
Customer Service Representative
Alorica
02.2013 - 02.2015
Medical Assistant
Atlanta Colon and Rectal Surgery
10.2012 - 04.2014
Cashier/Team Lead
Brusters Ice Cream
07.2007 - 03.2014
Associate Degree In Nursing - Medical Assisting
Brown College
High School Diploma -
Benjamin E Mays High School