Mia West
Saint Augustine,FL
Summary
Dynamic retail sales professional with cash handling proficiency and a strong focus on customer satisfaction. Committed to enhancing the shopping experience while ensuring operational efficiency. Experienced in cash handling, team collaboration, and effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Retail Sales Key Holder
Merrell
Saint Augustine, FL
03.2024 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Executed daily inventory management tasks, ensuring stock accuracy and availability.
- Trained new sales associates on product knowledge and customer service best practices.
- Facilitated store opening and closing procedures, maintaining security and operational efficiency.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
Restaurant Hostess
Mellow Mushroom Pizza Bakers
Saint Augustine, FL
12.2023 - 09.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in training new host staff on procedures and customer service standards.
- Collaborated with kitchen and wait staff to coordinate timely food delivery.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cashier/Kitchen Cook Associate
Panera Bread
Saint Augustine, FL
05.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted in training new staff on operational procedures and customer service standards.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction.
- Contributed to store promotions by accurately processing orders and upselling items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
University of North Florida
Jacksonville, FL05.2029
Skills
- Store operations
- Cash handling proficiency
- POS system operation
- Loss prevention strategies
- Brand representation
- Customer service
- Cash handling
- Bank deposits
- Opening and closing coordination
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Retail Sales Key Holder
Merrell
03.2024 - Current
Restaurant Hostess
Mellow Mushroom Pizza Bakers
12.2023 - 09.2024
Cashier/Kitchen Cook Associate
Panera Bread
05.2023 - 08.2023
High School Diploma -
University of North Florida