Mia Zapiain
Round Rock,USA
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host team coordinator
Pluckers
round rock
09.2025 - Current
- Lead and supervised a team of 3-6 hosts, delegating tasks and ensuring all team members actively contributed to their positions.
- Maintain an efficient waitlist system while optimizing table turnover and guest seating
- Seating up to 600-700 people per shift
- Oversee host performance to uphold service standards and productivity.
hostess
Rio Grande Tex-Mex restaurant
Hutto
07.2022 - 07.2025
- An important part of my job is ensuring our guests are seated promptly, seating 300-400 people per shift. I communicate with the waitstaff, kitchen and managers to ensure every guest is taken care of appropriately and swiftly.
- Coordinate reservations for guests through phone, and yelp
- Placed orders in person as well as to go orders
Education
High school diploma -
Hutto High School
Hutto05-2025
Skills
- Oversight of team workflow management
- Adapting to new systems
- Thriving in fast paced environments while achieving accuracy
- Effective complaint resolution
- Adaptable to different environments and people
- Prioritizing tasks effectively ensuring seamless service
- Bilingual in Spanish and English
Certification
TABC Certified
Food Handlers certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host team coordinator
Pluckers
09.2025 - Current
hostess
Rio Grande Tex-Mex restaurant
07.2022 - 07.2025
High school diploma -
Hutto High School