Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Awards
Honors
Generic

Mia-Zenaia Dillard

Albany

Summary

Aspiring leader with expertise in visitor engagement and community interaction, skilled in enhancing customer experiences through effective and interpersonal communication.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

TikTok
New York
07.2020 - Current
  • Collaborated with marketing teams to create engaging promotional materials.
  • Developed and maintained relationships with local businesses for partnership opportunities.
  • Collected customer feedback to inform future promotional strategies and initiatives.
  • Built strong base of loyal customers through friendly interactions and professional engagement.

Laced Up Sales Associate

KJ
Crossgates Mall, Albany NY
09.2025 - 01.2026
  • Greeted customers and provided exceptional customer service.
  • Maintained inventory levels and organized merchandise displays for optimal presentation.
  • Processed transactions using point-of-sale systems and handled cash management.
  • Collaborated with team members to enhance customer service and improve store operations.

Natural History Museum Volunteer

Nicole Winns
New York, New York
07.2023 - 08.2023
  • Assisted with daily museum operations and visitor engagement activities.
  • Guided visitors through exhibitions, providing information and answering questions.
  • Assisted in greeting visitors, providing directions, and answering questions about the museum's exhibits and events.

Dance Assistant

Fuerza Dance Studios
Bronx, NY
07.2022 - 08.2022
  • Supported multi-genre dance company with choreography and rehearsal management.
  • Represented the studio at outdoor events, strengthening promotional and customer engagement skills.

Education

Bachelors - Psychology

University At Albany
Albany, NY
08.2025

Diploma -

Harvest Collegiate High School
New York, NY
06.2022

Skills

  • Marketing
  • Social media promotion
  • Interpersonal communication
  • Customer service
  • Calm under pressure
  • Patience
  • Adaptability
  • Leadership
  • Team collaboration
  • Organizational skills
  • Creative problem solving
  • Networking and relationship building

Accomplishments

  • Executive Board for competitive dance team

Affiliations

  • Executive Board for college dance team

Languages

English
Native or Bilingual

Timeline

Laced Up Sales Associate

KJ
09.2025 - 01.2026

Natural History Museum Volunteer

Nicole Winns
07.2023 - 08.2023

Dance Assistant

Fuerza Dance Studios
07.2022 - 08.2022

Brand Ambassador

TikTok
07.2020 - Current

Diploma -

Harvest Collegiate High School

Bachelors - Psychology

University At Albany

Awards

Leadership Award, Harvest Collegiate High School, Choreographed and led the dance team

Honors

Dean's List of Distinguished Students