Miah Howard
Macon,GA
Summary
To ultimately qualify for advancement and increase decision making skills so that I can further my career with the company. I have an extensive background in providing excellent customer service while interacting and assisting customers face to face as well as over the phone. I'm Self-motivated team leader, team player and work well independently as well as with others.
Highly knowledgeable Veterans Service Representative. Possess deep understanding of veterans benefits and services, coupled with a strong ability to advocate for clients. Able to effectively communicate complex information in an easily understandable manner, demonstrating both compassion and patience. Demonstrated positive impact at previous roles through development of effective strategies for veteran assistance programs.
Skilled community and social service specialist with solid history of success in promoting activism, leading program operations, and garnering grass-roots support. Focused on speaking out against problems and teaching young people important world-changing skills.
Overview
9
9
years of professional experience
Work History
Veteran Service Representative
Department Of Veterans Affairs
Decatur, GA
06.2023 - Current
- Claim Processing: interview veterans, identify issues, and adjudicate claims.
- Evidence Gathering: requesting necessary examinations, re-examinations, or opinions to evaluate disabilities.
- Decision Making: Make decisions regarding eligibility for benefits and prepare clear, empathetic notifications of those decisions.
- Data Input & Correspondence: Input data for claim processing and prepare correspondence to various stakeholders, including members of Congress.
- Customer Service: Provide excellent customer service, ensuring veterans feel heard and understood throughout the process.
Team Lead
Georgia Department of Driver Services
Warner Robins, GA
08.2021 - 06.2023
- Review License, Id's and permits applications
- Receives monies in payment of departmental fees or services; records transactions; issue receipts
- Inform individuals or organizations of status or findings
- Report law or regulation violations
- Reinstate license
- Accepting payments
- Process immigration documents
- Applying rules and regulations to determine if customer is eligible for license
- Communicate with government agencies
- Received, opened and distribute incoming mail; and prepared outgoing mail
- Use word processing software to create, copy, edit, print and store forms
- Manage employees
- Made bank deposits
Call Center Representative
Geico
Macon, Georgia
05.2018 - 07.2021
- Manage large amounts of inbound and outbound calls in a timely manner
- Responding to customer inquiries and complaints
- Researching required information using available resources
- Following the company 'scripts' when handing different topics
- Identify the customer needs, clarify information, research every issue and provide solutions and alternatives
- Verifying customers before speaking with them
Cashier / Customer Service
Walmart
Perry, GA
04.2016 - 02.2018
- Greet customers
- Maintain a clean and organizes work environment
- Conducting financial transactions by taking cash/credit/debits in exchange for items sold
- Gives outstanding customer service to meet the needs of the customers
- Performs customer service functions in person or by telephone; provides general assistance and information related to each department
- Balancing cash drawers at the end of shift and handles any evident discrepancies
Education
Associate Degree - Business Technology
Central Georgia Technical College
01.2020
High School Diploma - General Studies
Warner Robins High School
01.2014
Skills
- Computer literacy
- Data entry
- Microsoft Office
- Processing and analyzing information
- Financial software
- Fast-paced environment
- Excellent communication skills
- Claim processing
- Decision making
- Customer service
- Regulatory compliance
- Problem solving
- Communication skills
- Attention to detail
- Team leadership
- Conflict resolution
- Time management
- Research skills
Timeline
Veteran Service Representative
Department Of Veterans Affairs
06.2023 - Current
Team Lead
Georgia Department of Driver Services
08.2021 - 06.2023
Call Center Representative
Geico
05.2018 - 07.2021
Cashier / Customer Service
Walmart
04.2016 - 02.2018
Associate Degree - Business Technology
Central Georgia Technical College
High School Diploma - General Studies
Warner Robins High School